Route 101 Ltd.

Route 101 Ltd.

IT Services and IT Consulting

Bristol, Bristol 2,243 followers

Award winning omnichannel customer engagement solutions for frictionless customer and agent experiences.

About us

Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!

Industry
IT Services and IT Consulting
Company size
51-200 employees
Headquarters
Bristol, Bristol
Type
Privately Held
Specialties
Unified Communications, Contact Centre Technology, Fixed, Mobile & Data Connectivity, Digital customer service, and Conversational AI

Locations

  • Primary

    The Conifers

    Filton Road, Hambrook

    Bristol, Bristol BS16 1QG, GB

    Get directions

Employees at Route 101 Ltd.

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