Sigma Connected Group

Cape Town. There’s really no place like it – from the warmth of the people and sense of community, to its stunning beauty. The ultimate offshoring destination. #customerservice #outsourcing #capetown #southafrica

Lights 💡 camera 📷 action 🏃♂️. Oxigen Communications giving you a behind-the-scenes sneak peak of the team as we wrap up filming a new series in Cape Town. 👇 Watch this space for more... 💚 #outsourcing #southafrica #capetown #customerservice

🔊 People, processes and technology… These are the three key areas that need to be looked at closely to ensure that your CX strategy has enough of the human touch in it, especially if this is the direction your want to take with your customers. Our guide below, gives an in depth look at how bringing these 3 key ingredients together can positively influence how your customers receive the human experience. Take a look now. 👇👇👇 #customerservice #customerexperience #outsourcing #callcentre

🔊 Whether its dealing with customer service queries or complaints, sometimes you just need to speak to a person. Find out more about outsourcing your complaints management here 👉https://lnkd.in/e8vyg6J8 #customerexperience #complaints #outsourcing #callcentre. 

It’s a #FlashbackFriday kind of day and we wanted to share a little bit about what we got up to last Thursday… Joined by Paris Olympic 2024 pundit duo Rebecca Adlington OBE and Mark Foster, the Sigma Connected team hosted key clients and prospects from a variety of different sectors - from a leading UK energy supplier and top telecoms providers to a leading fintech bank, motor finance company and housing association - on our second annual 𝐕𝐈𝐏 𝐔𝐧𝐥𝐨𝐜𝐤𝐢𝐧𝐠 𝐏𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 event. The day started with a breakfast meeting and fireside chat with Rebecca and Mark, who opened up about their respective careers - how they got into swimming; when they knew they were top class; the challenges they had to overcome to be the best; when they knew it was time to stop; and the businesses they’re now both involved in. Following the chat, the group made their way to Victoria station to board the British Pullman, A Belmond Train for their Garden of England journey which took them past rolling hills, forests, towns, villages and the sea giving guests the irresistible flavours of Kent, all while enjoying an exceptional five-course lunch. It’s safe to say, this is a #different and unique hospitality experience. Thank you to Rebecca, Mark and all of our guests for joining us for this year’s event. We hope you had a fantastic and memorable time 💚 Planning for next year’s event has begun… the countdown begins… want to join us? #contactcentre #outsourcing #hospitality #wearedifferent 

🔊 A huge shout-out to the wonderful team at Folkestone & Hythe District Council who took home two awards at the 2024 IRRV Performance Awards last night - the Excellence in Social Inclusion Award and the Benefits and Welfare Reform Team of the Year Award 🙌🔥 These awards are fantastic achievements and we're excited to see what we'll achieve together through our partnership in the future. A big thanks to the IRRV for hosting such a fabulous evening and congratulations to all award winners.    #awards #IRRVAnnual2024 

🔊 Whether its dealing with customer service queries or complaints, sometimes you just need to speak to a person. Find out more about outsourcing your complaints management here 👉https://lnkd.in/e8vyg6J8 #customerexperience #complaints #outsourcing #callcentre

🔊 Today & tomorrow we’re at the 2024 IRRV Annual Conference and Exhibition in Telford. If you're there, come and say hi to the team - Jonathan Shaw, Sarah Henry, Emma King & David Murphy - to learn out more about our ReachOut service and how it has been proven to help residents with problem debt. We’re on stand 21, so pop over and say hi! 👋 #reachout #debt #problemdebt #outsourcing

🔊 It's customer service week! 🔊 It’s time to rethink the role of customer service agents. These heroes handle the toughest calls, manage crises and create personal connections that leave lasting impressions. They're essential to your brand's success.  The everyday heroes in your business 💪 Read our the whitepaper to understand the real value of customer service agents, as we celebrate them all accordingly. 👉 https://lnkd.in/ehPTm6pK #customerservice #heroes #contactcentre #outsourcing  

🔊 It’s time we shared a little more about Rob Sawle, our Utilities Sector Director. With over 30 years of experience, there is not much that Rob doesn’t know about the sector. In the next instalment of our Q&A series, Rob shares his journey so far, what his role entails, and what he believes the Sigma Connected ‘secret sauce’ is. Read more with Rob, here 👉 https://lnkd.in/eNhHmUeY #energy #water #outsourcing #callcentre #utilities