Sigma Connected Group

Folkestone & Hythe District Council (FHDC) have fantastic support available for their residents who need it. In a bid to reach more eligible residents, FHDC partnered with ReachOut, our service which focuses on engaging and supporting disengaged residents struggling with debt.   Initially supporting residents with Council Tax arrears, ReachOut has been able to increase engagement with FHDC residents, helping the council to offer further support to those who were previously going without.   Find out more about our ReachOut service here 👉https://lnkd.in/e4_hHuRk #empathy #vulnerability #outsourcing #problemdebt

🔊 With millions of people across the country experiencing financial difficulty, handling your collections process in a way that identifies key vulnerabilities is crucial. At Sigma Connected, we believe that the right collection strategy can help safeguard customer well-being while simultaneously protecting your business. Here’s how 👇👇👇 #collections #vulnerability #outsourcing #callcentre

🔊 Empathy and understanding are key components in understanding and assessing a customer’s needs... Without these 2 skills, customers may feel vulnerable and in a situation where they don’t see an end solution. Our goal in combating this is to create a personalised, competent and proactive approach to the way we respond, ensuring that all our client’s customers are in the best possible hands. 👇👇 #customerexperience #customerservice #outsourcing #callcentre

🔊 Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a negative. If you have the right complaint management processes in place it can be a fantastic opportunity to refine your product or service, improve your customers’ experience, and grow as a business. 👇 Of course, this all hangs on the effectiveness and the size of your team. Don’t have the capacity? Our experienced team can pick up a surge or manage the entire process for you, so you can get back to doing what you so best. Get in touch with us today 👉 https://lnkd.in/e8vyg6J8 #complaints #customerexperience #customerservice #outsourcing #housing

🔊 In his first blog for Sigma Connected, Richard Ferris, Head of Outsourced Complaints, discusses the importance of dealing with first contact resolutions. Rich deep dives into the importance of taking the right steps to ensure a complaint is corrected as quick as possible. Click here to find out what Rich’s steps to first contact resolution are 👉 https://lnkd.in/eWD9cXUD #complaints #customerexperience #customerservice #outsourcing #housing

🔊 Top 5 reasons to consider South Africa as an offshore destination. Get in touch with us now to find out more 👉https://lnkd.in/ej-WjvsB #offshoring #customerservice #callcentre #capetown

🔊Did you know that 75% of people still prefer to deal with a human when it comes to customer service❓ There’s no denying, the rise of automated customer service has impacted customer experience. It’s no secret that we are fans of the human touch. While digitalisation has its time and place in the CX journey, nothing can beat the human-to-human experience when dealing with customer service related issues. 👇 #customerexperience #customerservice #callcentre

🔊 Shell Energy, a sustainable and customer-focused energy supplier, wanted to be rated top in customer service.   Over the course of 2023, Shell Energy and Sigma Connected worked together to achieve this ambitious goal.   See how we did it, below 👇👇👇   #energy #customerservice #complaints #outsourcing

For the second year in a row, we’ve been voted by our employees as The Sunday Times Best Place to Work. 🔥🔥🔥 🔊 A few key stats to shout out about: • Average happiness - 81% • Job satisfaction - 84% • Empowerment - 81% We’re delighted with the results and ecstatic that our scores are even better than last year. We always say we are a people centric business and our colleagues agree! 🙌💚 #outsourcing #customerservice #bpo #callcenter 

Cape Town. There’s really no place like it – from the warmth of the people and sense of community, to its stunning beauty. The ultimate offshoring destination. #customerservice #outsourcing #capetown #southafrica