Social Return Case Management

🧩 Thoughts On Case Management and Case Leadership In the context of rehabilitation and recovery after life changing injury, the case managers role encompasses management approaches but also calls upon leadership skills. Both can be key to ensuring that clients achieve positive change and make meaningful progress. They are complimentary but are different approaches and skill sets. In essence, managing focuses on ensuring that things are done right, while leading is about ensuring that the right things are done. Effective inputs leading to meaningful and sustainable outcomes often requires a balance of both—strong management to keep operations running smoothly, and inspiring leadership to foster a motivated, focused client, MDT and support network. Case Management in rehabilitation and support packages typically focuses on the organisational, administrative, and operational aspects. A manager aims to ensure – directly, or through others in the team - that resources are allocated properly, schedules are maintained, and tasks are completed efficiently. This aspect of the role is often centred on processes. The emphasis here is on oversight, organisation, and problem-solving, all qualities which a Case Manager has to have in abundance. Case Leadership, however, is about understanding and communicating the client-focussed vision and inspiring the team toward that vision. The task in hand is motivating the client and their team, fostering collaboration and holding a positive, client-driven culture, guiding the team through challenges, encouraging innovation, and developing a shared sense of purpose. A good Case Manager cultivates trust, promotes professional development, and helps team members to contribute their best. The emphasis is on inspiration, vision, and emotional intelligence. Jackie Waggott, Director and Case Manager, Social Return Case Management

Our Case Manager, Gemma works with clients in the South East of England. Click on the image to learn more or drop us a line to request Gemma's CV. If you or your clients would like to discuss working together, contact us on: ☎️ 01913750256 💻 connect@social-return.co.uk 🌐 https://buff.ly/46WASR4

‼️ Vote Now ‼️ (Click on the link to vote) The votes are open for the NR Times Leader of the Year and we are delighted that Vicki Gilman has been nominated. As the founder of Social Return and the inspiring Chair of BABICM, Vicki leads with vision and passion at forward-thinking and progressive organisations. #VoteVicki #NRLeaderOfTheYear #SocialReturn #BABICM #Leadership #SupportExcellence #PeoplesChoice Best of luck to Vicki! 🌟

🧩 Sieving the Priorities: Identifying Key Areas for Case Managers In case management, determining priorities is crucial to ensuring effective support for clients. Case Managers often deal with complex, multi-faceted situations, requiring them to sift through numerous issues and concerns to identify the most critical areas that need attention. This process, that we often refer to in house as "sieving priorities," is key to providing focused and impactful input. The first step in sieving priorities is a comprehensive assessment. This involves gathering detailed information about all aspects impacting the client, including their health and wellbeing, personal circumstances and socio-economic challenges. By understanding the full scope of the client's needs, circumstances, aspirations, and concerns case managers can begin to distinguish between urgent and non-urgent matters. For instance, a client facing an immediate risk to their health or safety will require different priorities compared to someone dealing with long-term housing or employment issues. Risk management is a crucial aspect. Case Managers must identify which issues pose the greatest risk to the client’s wellbeing. This might involve addressing physical health concerns, mental health support, or ensuring access to basic necessities like food and housing. By prioritising the most pressing risks, case managers can prevent crises and promote stability in their clients' lives. Authentic client driven goals should guide priority setting. It’s essential to collaborate with clients to understand their aspirations and what they see as most important. These may not be the same as the priorities identified by those with purely clinical responsibilities, yet this step can be crucially important in respecting and giving autonomy to each client through which engagement and trust may be built. Whether a client prioritises improving their health, finding stable employment, or rebuilding family relationships, aligning interventions with their goals increases the likelihood of progress across all domains. On a practical level, resource availability and timing play key roles. Case Managers must consider what services, support systems, and community resources are accessible to the client at any given time. Prioritising areas where support can be effectively provided helps ensure that interventions are practical and sustainable. In summary, 'sieving the priorities' in case management involves a thoughtful analysis of urgency, risk, client goals, lifestyle, context, motivation and available resources. By focusing first on key areas that will have the most immediate and meaningful impact, as Case Managers we can begin to provide tailored, efficient, and compassionate support to our clients. Trust builds, engagement increases and Case Managers keep sieving the priorities as each client progresses. Megan Taylor, Case Manager, Social Return Case Management

Need a Case Manger in Central England? Sian is an experienced Case Manager with capacity to take on a new case. Click on the image to learn more about her and contact us if you's like a copy of Sian's CV. If you or your client would like to discuss working together, contact us on: ☎️ 01913750256 💻 connect@social-return.co.uk 🌐 https://buff.ly/46WASR4

Six inspirational leaders are in the running for this award, sponsored by St Andrew's Healthcare: Emma Morris of HEADWAY DERBY, Gemma Eves of Neuro Massage, Jules Shiel-Boulger and Toria Chan of STEPS Rehabilitation Ltd, Natalie Mackenzie of BIS Services and Vicki Gilman of Social Return Case Management. Read the entries now and be sure to get your vote in by 4pm on November 22: https://lnkd.in/e8SnaHgw

🎉 We are excited to share that Vicki Gilman, our MD and also Chair of BABICM has been shortlisted by the NR Times for the People's Choice: Leader of the Year Award 2024. This amazing award recognises the individual, from whatever branch of neuro-rehab they operate in, who have truly excelled in their field through leadership, contribution, commitment and compassion. Congratulations to all of the inspirational nominees shortlisted, recognising their contribution and dedication to the world of brain injury and neuro-rehabilitation. Vote now!

Natasha works with clients in the South East of England. Click on the image to learn more. To request a copy of Natasha's CV, of if you or your client would like to discuss working together, contact us on: ☎️ 01913750256 💻 connect@social-return.co.uk 🌐 https://buff.ly/46WASR4

💚 Meet our Service Manager, David Haxon As an experienced case manager David directly supports individuals with an Acquired Brain Injury and other neurological conditions to maximise their independence at home, in the community and in vocational settings. Utilising a wide network of contacts and services, David has developed and delivered individualised support packages to assist clients in achieving their goals and aspirations. Driven to ensure service provision is of a high standard and benefits the individuals we serve, David has successfully developed service delivery models which have demonstrated high quality outcomes for clients. Contact us on: ☎️ 01913750256 💻 connect@social-return.co.uk 🌐 https://buff.ly/3kGL0ua

Our Case Manager, Katie works with clients in the North East of England. Click on the image to learn more about Katie. If you or your client would like to discuss working together, contact us on: ☎️ 01913750256 💻 connect@social-return.co.uk 🌐 https://buff.ly/46WASR4