Spitch

🎉 We are proud to announce that our valued customer, Grupp Hera, in collaboration with Spitch, has won first place in the Customer Experience category at the Club CMMC - Customer Management Multimedia Competence 2024 Awards in Italy! 🏆  This prestigious recognition underlines our shared commitment to delivering exceptional customer experiences through innovative conversational AI solutions. Working with industry leaders, such as Grupp Hera, inspires us to continue pushing the boundaries of what's possible in digital transformation and automation.  We are thankful to Club CMMC - Customer Management Multimedia Competence for this honor, and to the dedicated teams at Grupp Hera who made this achievement possible. Together, we are setting new standards for customer experience excellence! ☀  #Spitch #GruppoHera #CustomerExperience #CMMC2024 #ConversationalAI #Innovation #CustomerSuccess #club

Fachkräftemangel in der Versicherungsbranche – Wir bieten Unterstützung mit KI Die Handelszeitung beleuchtet den Fachkräftemangel in der Schweiz, unter anderem im Schadenmanagement der Versicherungsbranche. Abhilfe schafft Spitch mit KI-basierten Assistenten. Sie übernehmen repetitive Aufgaben, fördern den Wissensaustausch und verbessern die Interaktion mit den Kunden. Die digitalen Assistenten werden zunehmend als kollegiale Helfer wahrgenommen. Sie entlasten Teams und steigern die Effizienz – Schritte, die dem Mangel an Fachkräften wirksam entgegenwirken. Zum Vorteil von Mitarbeitenden wie Kunden. Zum Artikel: https://lnkd.in/dDD3FWZy   #KI #Versicherungen #Fachkräftemangel #Spitch #Conversational #ai

Future Potential of Virtual Assistants Explore our latest White Paper to take a peek into the future of virtual assistants! ▶ Emotional intelligence will empower Virtual Assistants to deliver human-like, empathetic interactions, making them ideal for healthcare and customer care.  ▶ Deeper personalization will enable Virtual Assistants to offer proactive suggestions based on user preferences, creating relevant and engaging experiences.  ▶ Ethical considerations will prioritize data privacy, bias prevention, and fairness, which are essential for building trust.  ▶ Continuous learning will leverage real-time feedback for constant improvement, reducing the need for frequent retraining. #VirtualAssistant #NLU #LLM #customerservice #AI   And more here: https://lnkd.in/dW_K8yWS  

𝗚𝗲𝘁𝘁𝗶𝗻𝗴 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁𝘀 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗥𝗶𝗴𝗵𝘁: 𝗦𝗽𝗶𝘁𝗰𝗵'𝘀 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 Spitch’s latest White Paper uncovers valuable details on our innovative approach to virtual assistants implementation involving zero-shot learning, LLM tuning, and intelligent prompt engineering. See how Zero-Shot Learning enables fast deployment without extensive model training. Learn how intelligent prompt engineering helps ensure accuracy and context-awareness. Get further details by downloading the full White Paper.   Explore more >>> https://lnkd.in/dW_K8yWS    #VirtualAssistant #NLU #LLM #customerservice #AI

At Spitch, we believe that analyzing 100% of customer interactions is the key to gaining valuable insights. We are proud to support this white paper and help companies improve CX by enhancing contact center performance.

𝗘𝘅𝗽𝗹𝗼𝗿𝗲 𝗼𝘂𝗿 𝗹𝗮𝘁𝗲𝘀𝘁 𝗪𝗵𝗶𝘁𝗲 𝗣𝗮𝗽𝗲𝗿 𝗼𝗻 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗯𝗲𝘀𝘁 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀, 𝗮𝗻𝗱 𝗵𝗼𝘄 𝗶𝘁 𝗵𝗲𝗹𝗽𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲. Based on the practical experience from numerous implementations, the white paper helps you get important insights on the specific applications where Virtual Assistant is delivering tangible business benefits. In particular, call steering and FAQ systems demonstrate how Natural Language Understanding (NLU) and Large Language Models (LLMs) are reshaping business operations. The white paper also includes a concise pocket guide on VA implementation best practices. Make sure your business benefits from these valuable insights! Access the white paper now. Explore more >>> https://lnkd.in/dW_K8yWS #VirtualAssistant #NLU #LLM #customerservice #AI

🚀 𝗘𝗻𝗵𝗮𝗻𝗰𝗶𝗻𝗴 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 (𝗜𝗔) Explore the latest white paper on Conversational AI-driven Quality Management (QM) solution by Spitch. Traditional quality management methods, such as manual call sampling and subjective evaluations, often fall short in today’s complex, multi-channel environments. To address these challenges, businesses are turning to advanced Interaction Analytics (IA), which analyzes 100% of customer interactions across all channels. There are two versions available to download: a more concise one for business people and a longer one for specialists. Stay on top of the AI-driven quality assurance tools contact centers! 👉 Download now! >>> https://lnkd.in/eEQv_957   #InteractionAnalytics #QualityManagement #AIdriven #contactcenters #Spitch

𝗔𝗜 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗕𝗲𝘆𝗼𝗻𝗱 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗮𝗻𝗱 𝗠𝗼𝘁𝗶𝘃𝗮𝘁𝗶𝗻𝗴 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀   🚀 The customer service landscape is undergoing a significant transformation!   Contact centers increasingly adopting modern generative AI solutions that successfully assist agents in various aspects of their work already, from onboarding and training to real-time support during customer interactions.   Gartner predicts that “by 2026, 60% of conversational AI software will include proactive intelligence capabilities, up from less than 5% in 2023.”   👉 Learn more (https://lnkd.in/e-VR6QyW) about the true potential of contact center AI and its ability to empower and support employees, helping them to take their performance to a new level.   At Spitch, we are increasingly focused on this idea of agent empowerment and harnessing the power of these new technologies to support our clients in delivering exceptional customer and employee experiences.   #GenerativeAI #customerservice #customerexperience #conversationalAI #LLM #VirtualAssistant

🚀 𝐖𝐞'𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠! 𝐉𝐨𝐢𝐧 𝐭𝐡𝐞 𝐒𝐩𝐢𝐭𝐜𝐡 𝐓𝐞𝐚𝐦 🚀 We are seeking passionate and skilled colleagues for the following open positions: ✓ Conversational AI Business Analyst (Switzerland) - https://lnkd.in/e7xyziwM ✓ Deployment Engineer (Switzerland) - https://lnkd.in/eXJq5VQy ✓ Conversational AI IT Project Manager (Germany/Switzerland) - https://lnkd.in/eF9Z6Dmi ✓ Business Development Manager (Milan, Italy) - https://lnkd.in/dM9pzDvD Ready to take the next step in your career? Apply now and become a part of our dynamic team! #Hiring #JobOpening #CareerOpportunity #JoinOurTeam #Spitch

“The Symbiosis of Conversational AI & the Digital Queue” was a huge success! Our webinar on “AI Meets Humans in Modern Customer Service” proved to be of interest to the target audience, with 114 registrations and 3 top speakers. 🚀 Transforming customer service: Here’s how Conversational AI and the Digital Queue are revolutionizing the way we interact with customers—by boosting efficiency and satisfaction for both sides!   𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: 💡 Will AI replace service center agents? No! Conversational AI complements human agents, creating a powerful partnership that enhances service quality.   💡 What happens when AI can’t resolve an issue and no agent is available? The Digital Queue allows customers to schedule a callback, avoiding long waiting times and repeat calls. Even next-day callbacks are possible for after-hours calls!   💡 Customer use case: CSS showcased how Conversational AI and the Digital Queue enable seamless call transfers to human agents. The outcome? Enhanced customer satisfaction, smoother call peaks, and greater agent efficiency, thanks to insights delivered by Spitch’s Conversational AI solution. This seamless integration was made possible by our partner, Adnovum.   💡 Resource savings: Optimized processes allow saved resources to be reinvested into improving accessibility and availability.   Thank you to Svenja Raschka and Pia Unke from ServiceOcean AG, and a special thanks goes to Heinz Thürig from CSS for the exciting case shared.   💻 Want to watch the webinar recording? Link: https://lnkd.in/ewMEzptf?   #ConversationalAI #DigitalQueue #CustomerService #AIandHumans #Innovation #CustomerExperience Adnovum