Syndeo.cx

New Podcast Episode Out Now! 🎧 Get ready for an inspiring conversation as our host, Oliver Lennon, sits down with Naomh McElhatton, Co-founder and CEO of dara & co, in our latest episode. Naomh’s journey is nothing short of extraordinary, spanning 20 years of experience in tech, marketing and digital wellbeing. From her early days in education and her passion for STEM, particularly among young girls, to her latest venture that blends AI with human empathy, this episode is packed with insights you won’t want to miss. 🔍 Highlights Include: -   Naomh’s take on the evolving role of AI in enhancing human connections. -   The importance of balancing technology with ethical practices. -   Personal stories of resilience, digital detox and the power of human-centred innovation. Whether you’re interested in the future of tech, digital wellbeing, or just looking for a dose of inspiration, this episode has something for everyone. 🎙 AI for Wellbeing: Insights from Tech Entrepreneur Naomh McElhatton 🎙 Listen now on: 🎧 Apple – https://lnkd.in/eWfrkgX7 🎧 Spotify – https://lnkd.in/eJwMh89p 💻 YouTube – https://lnkd.in/eBTZxtdJ  #SyndeoPodcast #AI #CX #TechForGood #DigitalWellbeing #STEM #Leadership #Innovation

Is Your Brand Ready for AI? Exploring the Stages of AI Adoption In a world where AI is rapidly transforming industries, staying ahead of the curve is more critical than ever. Our latest blog, featuring insights from Chris Gillen, CEO of A Closer Look (pictured below), breaks down the phases of AI adoption and explores the significant impact this technology will have on brands. From the chaotic beginnings to full-scale integration, AI’s journey mirrors past technological revolutions like the Industrial Revolution. But what does this mean for your business? 🌟 Key Highlights: - Understanding the phases of AI adoption and their implications. - The double-edged sword of AI's rapid evolution. - Balancing AI advancements with the irreplaceable human touch in customer experiences. Discover how to navigate these changes and position your brand for success in the AI era. Read blog 'The Phases of AI Adoption and its Impact on Brands' ➡ https://lnkd.in/em7cMuKy #CX #CustomerExperience #AI #AIAdoption #ConversationalAI #SyndeoPodcast Oliver Lennon

🎙️NEW EPISODE HAS DROPPED! We’re delighted to announce the release of the latest Syndeo Podcast episode - ‘Navigating AI’s Phases of Adoption and its Future Impact with Chris Gillen – Part 2’ In this second part of his conversation with host, Oliver Lennon, Chris Gillen, CEO and co-owner of A Closer Look (ACL), takes us deeper into the AI revolution. With nearly three decades of experience in customer experience and a history of working with major brands like Target, Home Depot, and Toys R Us, Chris offers a compelling comparison between the industrial revolution and today’s AI-driven transformation. The episode covers: 🔹 Phases of AI Adoption: From initial chaos and misunderstanding to eventual normalisation and breakthrough advancements. 🔹 AI Evolution: The journey from narrow AI, like Siri and Alexa, to general AI models like OpenAI’s GPT—and the potential future of super AI. 🔹 Strategic Insights: How companies can navigate rapid technological changes, balance AI innovation with human emotional intelligence (HEI), and the essential role of an AI roadmap. 🔹 Future of Work & Brand Loyalty: The critical impact AI will have on job markets, customer experience, and the importance of transparency in AI implementation. Listen now on: Apple - https://lnkd.in/ehbunfBw Spotify - https://lnkd.in/eGVYAP6p YouTube - https://lnkd.in/eSEitbnN #AI #CustomerExperience #SyndeoPodcast

Did you know? Syndeo Digital Exchange is listed as a premium app on Genesys AppFoundry. Integrating seamlessly with Genesys, Syndeo Digital Exchange enables businesses to connect with customers on more than 15 digital and messaging channels. It also supports the ability to bolt on self-service capability through the Syndeo AI Assistant with Experience Apps solution, also available on Genesys AppFoundry. Key features include: 1.       Channel integration: Supports a variety of channels including Webchat, Async Web Messaging, #WhatsApp, Facebook Messenger, #Instagram, #WeChat, #Viber, #Telegram, Mobile, #Line, #QQ, #KakaoTalk, #Discord, #Slack and #X for broad customer reach. 2.       Two-way communication: Facilitates both inbound and outbound interactions on web and messaging platforms for comprehensive communication. 3.       Context-aware conversations: Allows seamless channel switching without losing conversation context, ensuring continuity. 4.       AI and automation: Integrates Syndeo AI Assistant with Experience Apps for AI-driven, responsive interactions. 5.       Genesys integration: Works with Genesys digital agents for a unified and efficient service experience. 👉 Explore pricing, use cases and more on Genesys AppFoundry today - https://lnkd.in/ey9yPswy #digitalengagement #cx #omnichannel #ai #conversationalai

Picnic in the Park 🌳 Yesterday, some of our fantastic Belfast team went for a lovely picnic in Ormeau Park. Having this stunning green space right on our doorstep is a wonderful perk. It’s not just about stepping away from our desks and usual routines; it’s about connecting with nature, recharging, and fostering team spirit in a relaxed, scenic environment. Here's to appreciating the little things that make work-life balance even better! #TeamSyndeo #LunchInThePark #ConversationalAI #CX

According to Chris Gillen, CEO at A Closer Look and #SyndeoPodcast guest, there are two prevailing schools of thought right now regarding AI in the workplace: 1️⃣ AI will replace everyone, leading to job losses. 2️⃣ AI will enhance and augment the existing workforce, making businesses more human-centric and efficient. When asked about the secret to success and implementation of AI, Chris has come up with his own equation, which is: ➡ AI (Artificial Intelligence) + HEI (Human Emotional Intelligence) = Success ⬅ For more on this, listen to the full conversation: 🎧 https://lnkd.in/eK-8XTW5 #SyndeoPodcast #CX #AI #CustomerService #CustomerExperience #ConversationalAI #BrandLoyalty

The latest issue of Syndeo Conversations is out! Check out the update from our VP of Product, Rodney Hassard and don't miss the insights from CX industry leaders, Karin Aalberts, Orange Business and Alok Kulkarni, Cyara . ⬇ #SyndeoConversations #CX #CustomerExperience #AI #ConversationalAI #GenerativeAI #DigitalEngagement #CustomerEngagement

OUT NOW! We’re delighted to announce the release of the latest episode of the Syndeo Podcast, featuring special guest Chris Gillen, CEO and co-owner of A Closer Look, a customer experience consultancy that helps brands build authentic and enduring customer-centric brand loyalty. 🎙️Enhancing Brand Loyalty and Customer Experience with Chris Gillen – Part 1 🎙️ Chris brings nearly three decades of expertise in customer experience, particularly with major retail brands like Target, Home Depot and Toys R Us. In this episode, you’ll discover: 🔹 The difference between transactional and emotional loyalty. 🔹 Strategies for building deeper connections with customers beyond price gimmicks. 🔹 The fascinating "Taylor Swift effect" on brand loyalty. 🔹 Chris's formula for success: AI + HEI (Artificial Intelligence plus Human Emotional Intelligence). 🔹 How to blend technology with the human touch for superior customer experiences. Tune in to discover how businesses can strategically implement AI to augment rather than replace human interaction, ensuring a superior and emotive customer journey. Don’t miss the first part of this insightful conversation with Chris as he sets the stage for a deeper dive into the world of AI and customer engagement in the upcoming second part. Listen now on: 🎧 Apple – https://lnkd.in/ePZtJJcq 🎧 Spotify – https://lnkd.in/e4Q3TF3p 💻 YouTube - https://lnkd.in/eeySxyuf #SyndeoPodcast #CustomerExperience #BrandLoyalty #AI #HumanTouch #CX #ConversationalAI Oliver Lennon

In this demo clip, Keith Griffin, our Customer Success Lead at Syndeo demonstrates the simplicity of connecting digital channels, like #LINE, with Syndeo to leading #CCaaS vendors (in this case to Genesys Cloud). Key Highlights: ✨ LINE, the most popular messaging platform in Thailand, and other platforms like #WeChat, #Kakao and #WhatsApp. ✨  Step-by-step setup guides available on our documentation site for seamless integration. ✨ Effortless channel setup ensuring consistent customer experience across all platforms. ✨ Syndeo’s ability to support multiple channels and languages with a single flow, making it incredibly scalable. ➡ View more on Syndeo Digital Exchange and try for free - https://lnkd.in/eGFKtcEK #Omnichannel #DigitalEngagment #DigitalTransformation #CX #Messaging #Genesys #Syndeo #CustomerExperience #AI #ConversationalAI

DID YOU KNOW... Syndeo AI Assistant with Experience Apps is available on the Genesys Appfoundry? Syndeo AI Assistant with Experience Apps is a cutting-edge, industry-specific, advanced #chatbot solution designed to enable organisations to provide personalised self-service across various digital channels. It supports 15+ channels including #WhatsApp, #WeChat, #Viber, #Telegram, #FacebookMessenger, #SMS and #webchat. The solution aims to boost outcomes in #marketing, #sales and #service by integrating Experience Apps - industry-tailored applications that combine AI, directed dialogue and data for a seamless customer experience and improved operational efficiency. View features, benefits, use cases, video, screenshots and more - https://lnkd.in/dtpTZM7Q #ConversationalAI #CX #Syndeo #Automation #AI #AIChatbot #DigitalTransformation #Omnichannel #Marketing #Sales #CustomerService #Genesys