The Call Business

Do you go all-in on AI with live web chat or retain a more analogue approach with manual management? Well, the key is to find the right balance between AI and human interactions. Inevitably, you’re going to need both elements to make your live web chat effective, both in the short and long term. Depending on your requirements and expectations for live web chat, you’ll need to figure out how little or how much of each one you need. In the early stages, AI will need time to learn so you may need more manpower behind the platform, but once AI is programmed, you can scale back the manual interactions, but be careful not to lose that human touch. Learn more about striking the right balance and how to choose the right live web chat platform for your needs. https://lnkd.in/dDynZmpr #livechat #webchat #AIorhuman

Have you chosen the right live web chat platform? Anthony Platt, Global Team Manager, shares his experience of implementing different live web chat systems for various clients and some of the top things to keep in mind when choosing your own platform. Read the full piece now:  https://lnkd.in/dDynZmpr #livechat #webchat #sales #marketing

Live web chat is a common feature on most modern websites, but it’s about more than just customer support. With the right platform and management, live web chat can be the ideal marketing and sales tool, helping to effectively generate and qualify leads, as well as convert queries into real sales opportunities. Our Global Team Manager, Anthony Platt, shares his thoughts on the key considerations for choosing the best live web chat platform that could help you make a more informed decision. Check it out here: https://lnkd.in/dDynZmpr #livechat #webchat #sales #marketing

What is the best way to generate sales leads in new, unknown markets abroad? We’d say outsourcing to a strategic partner with global reach could be the most cost effective and logical way forward. But our latest blog looks at the other options, too - helping you decide which is the most suitable approach for you to navigate cultural nuances, language barriers, foreign legislation and expansion overheads. Check out the full blog article now: https://lnkd.in/erTS4Kd5 #leadgeneration #globalexpansion #leadqualification #businessdevelopment #businessdevelopmentstrategy #thecallbusiness #tcb

How would your business approach sales lead generation when expanding overseas? One option is to “wing it”, another is to employ locally or you could outsource to a multilingual agency. Want to know which is right for you? Our latest blog explores these different approaches, discussing the best way to tackle lead generation for successfully setting up your operations in overseas territories. https://lnkd.in/erTS4Kd5 #leadgeneration #globalexpansion #leadqualification #businessdevelopment #businessdevelopmentstrategy #thecallbusiness #tcb

If you’re looking to expand your business into international markets, would you take the ‘build it and they will come’ approach - simply replicating your existing local business model and assuming it will generate viable sales leads abroad? Well, surprisingly many businesses flush with success in their home territories do just that, winging their way into new global markets without a proper lead generation strategy. It’s a gamble that can sometimes pay off, but it’s definitely not the only way! Find more approaches to building an effective sales pipeline overseas, and look at the pros and cons to each approach in our latest blog: https://lnkd.in/erTS4Kd5 #leadgeneration #globalexpansion #leadqualification #businessdevelopment #businessdevelopmentstrategy #thecallbusiness #tcb #salespipeline

Are you missing valuable lead generation opportunities? Well, this can be a thing of the past if you consider introducing data capture points at different points throughout the customer journey – and here are some ideas to get you started… Take a look at the full article on the TCB blog: https://lnkd.in/dEQpHSfR #leadqualification #leadgeneration #datacollection #thecallbusiness #TCB

Are you overcomplicating your lead data collection process? Good lead data collection is simple and concise – and with these tips you can easily implement a lead data collection process that gets you the all-important data you need for accurate lead qualification. For more insights and tips on lead data collection best practice read our latest blog now. https://lnkd.in/dEQpHSfR #leadqualification #leadgeneration #datacollection #thecallbusiness #TCB

Does this sound familiar? You’re generating a lot of leads through your marketing activity, but still struggling to fill your sales funnel. Or perhaps you’re not getting enough enquiries from the right types of prospects. Well, this can often be down to your data collection process and can be simple to fix! In our latest blog post, we take a closer look at how poor lead data collection can sabotage your marketing and sales efforts, plus tips on how to fix this issue and ensure you capture the key information you need for effective lead qualification from the start. Check out the full blog: https://lnkd.in/dEQpHSfR #leadqualification #leadgeneration #datacollection #thecallbusiness #TCB

It's always nice to hear from a satisfied client. Keep up the amazing work Rachel Staddon and the CSM team! 👏 🎉