Looking forward to hearing Linda Yao and Ada Lopez on Lenovo's Tech Talks Daily podcast and thanking them for amplifying our collaborative work. Alun Owen Andrew Morgan Esther Duran Micah Wong Jerry Overton Justin Eure Joe Murphy Ron Friedman D-ID ElevenLabs Sam Sklar EarSwitch AugmentalLUCI Thorsten Stremlau
Lenovo leaders were on a roll last week discussing all things #AI on the Tech Talks Daily #podcast! From the hot topics of bias and accessibility in GenAI, to how we equip organizations for a #hybrid world, to ensuring these solutions generate the ROI they promise -- my colleagues Ada, Qianying, Vladimir, and I sat down with Neil C. Hughes to trade notes and record our findings. It's my second time on the podcast this year, so I shared the progress we are making on #AIforGood with The Scott-Morgan Foundation and others on Alzheimer's Intelligence 🧠 as well as the cutting edge innovation we are implementing to transform the #Lenovo customer experience. I think back to the mobile revolution, when everything was about the "killer app". Now with AI and #GenAI, it's all about the "killer use case", and we've already seen a few emerge with double-digit impacts to get that ROI. In the GenAI Contact Center, we are using the #technology to transform customer care. This has multiple implementation points: 🧑💼 We might use AI to help the human agent to do their work more effectively and provide the end customer a better interaction. 📲 We might use AI to automate or replace an interaction to provide a better self-service experience, getting an end customer to resolution more quickly without bringing in a human. 🧮 We are also using AI to improve the backbone of #data that powers this entire experience so we can better understand product definitions, IT tickets, and troubleshooting conversations. That is just one example we've identified where GenAI has delivered 10-15% gains in productivity! To learn more, tune into one of the podcast episodes in the link below. 👇