The Service Desk Institute (SDI)

It's #WorldMentalHealthDay, and it’s the perfect moment to reflect: What are you doing to truly support your team’s well-being? What if prioritising mental health could not only boost morale but also enhance performance and build a more resilient team? Now’s the time to take action. At SDI Conference, experts like Dawn Ibbetson and the inspiring Paul Jukes of the Outta Puff Daddys will help you rethink mental health strategies, showing how joy and resilience can be the key to combatting burnout. 🌟 Let’s take this opportunity to prioritise mental health—because when we do, everyone thrives. ➡️ Read the full article to find out how you can start making changes today. #MentalHealthDay #ServiceDesk #WellbeingAtWork #SDIConference #Leadership #MentalHealthMatters

Can’t see what’s happening in your IT ops? How can you reimagine what you can’t see? 🤔Secure your free spot ➡️ https://loom.ly/IVJ3rj4 Digital transformation sounds great, but without visibility into your infrastructure, it’s just another buzzword. If you don’t know what’s going on across your assets, are you really in control? 🔍 That’s where IT Asset Management (ITAM) comes in. Tools like Freshservice and Device42 can help you reimagine service ops—centralizing data, automating the boring stuff, and keeping you ahead of surprises. Ready to ditch the blind spots and truly transform your IT service ops? 🚀 https://loom.ly/IVJ3rj4 #ITAM #DigitalTransformation #ReimagineServiceOps #ServiceDesk

Let’s be real—a lot of #ITSM tool implementations out there just aren’t cutting it. Sure, 82% of users say they’re happy, but if ROI complaints jumping from 28% to 40% is any indicator, something’s clearly broken. 🤔 https://lnkd.in/gDEYUXry Here’s the truth: Picking the right ITSM tool is more than just ticking boxes. It’s about choosing a tool that actually drives value, not just sits there burning cash. 🚀 Don’t settle for "good enough"—get a tool that’ll grow with you, not against you. Check out our guide for the top ITSM tools that actually deliver https://lnkd.in/gDEYUXry #ITSM #TechThatWorks #StopWastingMoney #AI #DigitalTransformation

Want to elevate your #ITSM game? Traditional metrics alone won’t cut it. To drive real improvement, you need experience data. It uncovers the root issues, beyond surface-level complaints, and helps you prioritise changes that truly enhance end-user satisfaction and productivity. Join us to learn how to tap into this data and take your continual improvement efforts to the next level! 🔗 https://loom.ly/AqsTX4A #ContinualImprovement #ExperienceData #ITTransformation HappySignals Ltd

🔄 Remember that lightbulb moment from #Spark23? What’s one piece of advice or insight you’ve taken from last year’s sessions that has truly stuck with you? Let's revisit those aha moments!💡 #SDIConference

According to the latest Wanstor research, these five key shifts are driving the #ITservice desk transformation: 1️⃣ From Reactive to Proactive 2️⃣ From Monitoring to Observability 3️⃣ From Service Experience to Digital Experience 4️⃣ From Cost Centre to Value Driver 5️⃣ AI – From Experimentation to Execution Dive deeper into this topic and explore how embracing these changes can help you enhance your IT service desk! 🔗 Download the full report here ➡️ https://loom.ly/Ws0mSXI #ITSM #servicedesk #digitaltransformation #CustomerExperience #AI #ProactiveIT

🍕✨SDI Stars are like 🍕 pizza slices – the more you have, the better it gets! Want to hear how Domino's served up some tasty insights on driving Continual Service Improvement (CSI) within their #ServiceDesk? Drawing from real-world struggles (and maybe a few pizza orders gone wrong), Gregg Winkel dishes out the secrets to keeping service delivery fresh and satisfying. Starting with the basics – CSI principles and objectives – Gregg will explain why it's as crucial to your business as that extra slice you weren't sure you could eat (but totally did). Then, he'll share their journey using the SDI's Service Desk Best Practice framework, showcasing how it helped them sprinkle some innovation and strength into their operations. Expect a healthy serving of leadership tips, teamwork lessons, and strategies that Gregg's team implemented to solve challenges – all while keeping their services extra cheesy and deliciously aligned with business goals. So if you’re hungry for some serious service improvement inspo, don’t miss Gregg’s session! 🍕 The more SDI stars, the more flavour... I mean, service quality! 😎 #ServiceDesk #SDI #CSI #ServiceImprovement #PizzaWisdom #Leadership

❓ Has your #servicedesk ever been tricked by a voice #deepfake? With AI-generated attacks on the rise, your IT helpdesk might be more vulnerable than you think. Enter Trusona ATO Protect! No more account takeovers through social engineering or man-in-the-middle attacks. This advanced identity verification tech keeps your helpdesk—and your customers—secure from deepfake trickery. Ready to outsmart the fraudsters and level up your security? 🔒 Check out Trusona's game-changing solutions on 14 November at 14:00 CST https://loom.ly/HZWg9Wo #CyberSecurity #Deepfakes #AccountTakeover #IdentityVerification #ITHelpdesk #Trusona

🤹 For managers juggling the chaos of operations and trying to improve user experience, we’ve got just what you need. Take a look at these upcoming sessions at SDI Conference—designed to tackle the real-world challenges of balancing XLAs with operational efficiency (because let's be honest, SLAs aren’t enough anymore, right?). If you’ve ever had that sinking feeling of trying to improve service but getting stuck in process hell, these talks are for you. Expect practical strategies, hard-earned lessons, and a dose of reality from industry leaders who’ve been there. Let’s stop the buzzwords and start making real changes ➡️ https://lnkd.in/dhXmiRJG . #Spark25 #ITOps #XLA #ServiceDeskLife #Spark25

Ever heard of Federated Administration? It’s like giving departments the keys to their own workflows—without letting the whole system go off the rails. Non-IT teams get to fine-tune their own processes, while IT holds the master key. The result? Faster fixes, quicker responses, and way fewer turf wars (mostly). It’s a game-changer—growth without turning central IT into a bottleneck. 🌍💼 Sounds like something your organisation needs? Sign up and tune in ➡️https://loom.ly/HZWg9Wo #ESM #ITSM #DigitalTransformation #OrganizedChaos #HaloITSM #Scalability #ServiceMagic HaloITSM