THE QUALITY AUTHORITY

🔴 Small Business Owners - CHOOSE YOUR HARD This is the critical decision for Quality Management Systems (QMS). Both managing chaos and pursuing continuous improvement are challenging, but you must choose which challenge to tackle. Either you Deal with disorganised processes, frequent crises, and reactive problem-solving, that will be stressful and inefficient, leading to inconsistent quality and potential failures. or Make ongoing, incremental changes to processes, products, and systems to enhance performance and quality. A proactive approach, regular feedback, and a commitment to long-term goals. While both paths are difficult, continuous improvement leads to better outcomes and a more sustainable, efficient, and high-quality operation in the long run. Essentially, it’s about choosing the “hard” that leads to growth and stability over the “hard” that leads to constant firefighting and instability. How can we help? The Quality Authority can help you to tackle the right problem. We will assess your current QA practices and ensure your Quality Management Systems identifies the core issues within your business that address the root cause of your challenges. Our goal? Sustainable progress for your business systems and a work environment where everyone can thrive and prosper. Get in touch If I can show you a 10x return on investment from applying our strategies, might that be something of interest? Right now we have openings for new clients to implement or upgrade their ISO 9001 business systems that can include our Operational Excellence programme. Connect with me through LinkedIn or e-mail through our website to find out more, and let us take you from where you are now, to where you want to be. #OperationalExcellence #QualityAssurance #QualityManagementSystems #Strategy #ISO9001 #processimprovement #leadership #business #QA #personaldevelopment #teamdevelopment #successcoaching #continuousimprovement #QualityDirector

✅ Small and medium sized businesses Today, Richard discusses the seven pivotal Quality Management Principles of ISO 9001 - crucial for a robust quality management system. 1.     Customer focus; consistently meeting and exceeding customer expectations. 2.     Leadership; highlights leaders' crucial role in championing quality, instilling a culture of quality at all business levels. They recognise that quality isn't the sole responsibility of the quality team. 3.     Engagement of People; ensures everyone is on board with processes and procedures, fostering efficiency and unity. 4.     A Process Approach; aims to create a cohesive system where processes synergy achieves better results. 5.     Continuous Improvement; guiding organisations on evolution. 6.     Evidence-based decision-making; using data to boost customer satisfaction and continuous improvement efforts. 7.     Relationship Management, particularly within the supply chain, to cultivate a deep understanding of the organisation's broader context role. 👉 Check out other posts to get a copy of the of the ISO 9001:2015 Complete Overview Cheat-sheet. For more details, feel free to reach out via LinkedIn or email through our website; I'm eager to expand on these notes and address any questions you might have. I’ll also be able to show you strategies that provide 10x return on investment, so you can start making money from your Quality System. Why not let us take you from where you are now, to where you want to be. #OperationalExcellence #QualityAssurance #QualityManagementSystems #Strategy #ISO9001 #processimprovement #leadership #business #QA #personaldevelopment #teamdevelopment #successcoaching #continuousimprovement #QualityDirector

🔴 SME’s & Business Owners ISO 9001:2015 is an international standard detailing the requirements for a Quality Management System (QMS). It offers a structure for organisations to confirm they meet customer and stakeholder needs and are continually enhancing their performance. Where to start: 1. Gap Analysis: Pinpoint areas in need of improvement. 2. Quality Manual Development: Document the Quality Management System. 3. Process and Procedure Establishment: Define and enforce processes. 4. Employee Training: Ensure understanding and buy-in. 5. Internal Audits: Assess and refine the QMS. 6. Certification Pursuit: Acquire ISO 9001:2015 certification (should you wish to do so). Adopting a Quality Management System such as ISO 9001:2015 enables businesses such as yours to implement a methodical approach to organisation management providing multiple benefits to you and your company. How can we help? We are here to assist you in any way possible to update your existing or realise a new Quality Management System. We will help you implement simple, disciplined practices. Once established we will compose a customised business management system for your organisation, enabling you to improve performance and manage your team. Our goal? To introduce sustainable progress for your business and a working environment where everyone can thrive and prosper. #OperationalExcellence #QualityAssurance #QualityManagementSystems #Strategy #ISO9001 #processimprovement #leadership #business #QA #personaldevelopment #teamdevelopment #successcoaching #continuousimprovement #QualityDirector

✅ Small and medium sized businesses You've decided to hire a consultant. When selecting someone to develop your quality management system, it's common to consider questions around cost and duration. However, what additional questions should we be asking to ensure we choose the right person for the job? ✔ Employing a consultant should not result in extra operational work. Does engaging this consultant mean you'll need additional staff to manage the system, or will your current employees have to handle more processes? ✔ How will the consultant preserve your company's unique market position? Afterall, your distinctiveness is your competitive edge. ✔ There is no point having a great system if its not what you actually do! After implementing your management system, how do we prevent your team from reverting to old practices? Or how do we ensure the team is doing what we say we do? ✔ Compliance is crucial, but excessive compliance can drain resources. Inquire how the consultant will maintain compliance without overwhelming you. The depth of these answers exceeds what can be conveyed in a video short. For a more comprehensive discussion, connect with me on LinkedIn or send an email through our website. I can show you strategies that provide 10x return on investment from applying our so you can start making money from your Quality System. Right now we have openings for new clients to implement or upgrade their ISO 9001 business systems that can include our Operational Excellence programme at 25% off. Why not let us take you from where you are now, to where you want to be. #OperationalExcellence #QualityAssurance #QualityManagementSystems #Strategy #ISO9001 #processimprovement #leadership #business #QA #personaldevelopment #teamdevelopment #successcoaching #continuousimprovement #QualityDirector

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✅ Small and medium sized businesses As a smaller business owner, considering a structured management system—such as ISO 9001—can yield significant benefits and it isn't just for big corporations—it's written for any business of any size. So, even as a small or micro business owner, you can benefit from adopting a structured approach. It's not about drowning in paperwork; it's about building a better, more efficient business for success! Medium-sized organisations can take advantage of our approach too. We can analyse your current management system and implement changes to enhance your team's performance and business operations, allowing you to start profiting from your Quality System. How does that sound to you? If I can show you a 10x return on investment from applying our strategies, would that be something of interest? Right now we on-boarding new clients who want to upgrade or need to build a brand new 9001 business system, we will look after your system with monthly audits and improvement updates, and we’re offering 25% off a one year package. Connect with me through LinkedIn or Email through our website, and let us take you from where you are now, to where you want to be.

🟩Small and medium sized businesses Many organisations view their Business Management System as just a requirement, or even a necessary evil. What if we could demonstrate how to leverage your Quality System to boost your team's performance and start generating higher profits? We are launching a series of short videos to inform small and medium sized businesses on the benefits and rationale of ISO9001, and to demonstrate why it is essential for your business to adopt or refresh its existing management system. Imagine achieving a 10x return on investment by adopting our strategies—would that capture your interest? Currently, we're welcoming new clients to implement or enhance their ISO 9001 business systems, now including our acclaimed Operational Excellence program at a 25% discount. To discover more, connect with us on LinkedIn or email us via our website, and let us take you from where you are now, to where you want to be.

🔴 Business Owners -- Managing Directors -- CEO’s -- General Managers “Managements job is to improve the system” – W. Edwards Deming When a team is overwhelmed with constant problems, neglecting them only breeds more issues. It's the responsibility of management to tackle these challenges, not to push teams to simply work harder. They’re firefighting—putting out one blaze after another. This cycle of 'firefighting' often results in taking shortcuts, which can cause errors, inconsistency, and declining quality. Errors and putting sticking plasters over errors take time and leads to dissatisfied customers. Dissatisfied customers result in decreased sales, and a drop in sales may cause the loss of your top talent and company morale. Losing your best employees leads to increased firefighting. Firefighting ---> Errors ---> Dissatisfied Customers ---> Drop in Sales ---> Loss of Talent ---> Firefighting ---> Errors ---> Dissatisfied Customers ---> Drop in Sales ---> Loss of Talent ---> Firefighting ---> [END THE CYCLE!!] By addressing these issues and implementing robust business processes to avoid them, we can assist you in managing your team effectively and preventing the decline in quality. So, next time your team’s in firefighting mode, remember: We can give your management team the extinguishers. #OperationalExcellence #QualityAssurance #QualityManagementSystems #Strategy #ISO9001 #processimprovement #leadership #business #QA #personaldevelopment #teamdevelopment #successcoaching #continuousimprovement #QualityDirector

✅ Quality Leadership: The Unfair Advantage Today, Richard discusses what you can do to set the standard for success for your business. In a world filled with goals, targets, and aspirations, it's easy to lose sight of what truly matters: quality leadership. While some may dismiss it as inconsequential, the truth is that businesses often falter due to subpar quality systems and inadequate training. We are in a Competitive Landscape. Imagine your company's standard—where it stands today. Now, consider this: Your competitors are aiming higher, plotting to seize your market share. If you're hesitant to invest in quality improvement, think again. Landing that big contract requires more than historical performance; it demands a commitment to progress. So, what's the Unfair Advantage? It's not a fancy gadget or a hidden formula. It's your teams—their training, development, and dedication. By enhancing basic processes, you gain an edge that competitors can't easily replicate. That edge is quality leadership. Your customers should have no reservations, leaving no doubt, that your company is the go-to choice, capable of handling any challenge. We can hold on to our competitive advantage unless we work at it; it thrives on continuous improvement. The call to action for business leaders; we must balance today's challenges with an eye on tomorrow's possibilities. You've invested time and resources to reach where you are. Now, take the next step—elevate your standards, embrace quality leadership, and let us guide you toward excellence. Remember: Competitive advantage can be short-lived unless you keep moving forward. #QualityAssurance #QualityManagementSystems #Strategy #ISO9001  #processimprovement #leadership #business #QA #personaldevelopment  #teamdevelopment #successcoaching #continuousimprovement #QualityDirector #Leansixsigma #Lean #sixsigma

🟢 Navigating the KPI Seas: Avoiding Common Pitfalls   In management and leadership circles, Key Performance Indicators (KPIs) are frequently discussed. However, many companies make critical mistakes when establishing and applying their KPIs. Incorrect KPIs can negatively impact decision-making, waste resources, and misalign business strategies.   Today, Richard explores the six most common KPI pitfalls:   1. Not linking KPIs to your strategy: KPIs are most valuable when they inform decision-making and align with your business plan. Ensure that your indicators directly support your strategic objectives and act on the results.   2. Avoid measuring everything that is easy: Focus on KPIs that truly matter for business success. Discard irrelevant or easy-to-collect data.   3. Stop measuring everything: Prioritize meaningful KPIs over sheer quantity. Regularly challenge and update your KPI lists.   4. Don't collect the same measures as everyone else: Tailor your KPIs to your unique needs and context. Avoid blindly adopting KPIs used by competitors.   5. Perform continuous review and analyse results: Regularly assess your indicators, adjust as needed, and communicate results across teams to drive improvement.   6. Avoid hardwiring KPIs to incentives: Linking KPIs to incentives can be risky in business. The main purpose of a KPI is to guide people within the organisation, but when KPIs are tied to incentives, they shift from navigation tools to targets for securing bonuses. This can lead individuals to creatively manipulate information or behaviour to ensure they receive the incentive.    Effective KPIs provide actionable insights and contribute to your business goals. Your journey towards becoming a performing organisation is unique, and we are here to support you every step of the way. So why not let us take you from where you are now, to where you want to be.   #QualityAssurance #QualityManagementSystems #Strategy #ISO9001 #processimprovement #leadership #business #QA #personaldevelopment #teamdevelopment #successcoaching #continuousimprovement #QualityDirector #Leansixsigma #Lean #sixsigma