Thought Provoking Consulting (TPC)

Have you heard of retail media? 👀 Why is it becoming such an important factor to consider in 2024? It reaches consumers right at the point of purchase, leverages valuable data for personalised ads, and boosts ROI. Plus, it enhances the shopping experience and provides brands with crucial insights. Do you have a question about retail media? Or want us to share some examples? Let us know in the comments! 👇 🛍️📈 #TPCGuide #RetailMedia #Advertising #Ecommerce #Marketing #CustomerExperience

Business owners, WE NEED YOU! 👀👇 Getting customer service RIGHT can sometimes be tricky but detrimental to growing your business. Do you struggle in getting it right? Let us know what is the most difficult element of customer service. #CustomerExperience #CustomerService #CustomerJourney #RetailExperience

How is e-commerce becoming your storefront? 🤯 It is transforming how businesses interact with customers and manage sales. Here's how: 🕙 An online store is open 24/7 💸 Cost efficient by having significantly less overhead costs 🛍️ Enhances customer experience with personalised recommendations 🌎 Broader reach, allowing your store to become global Have you seen any further benefits we have not yet mentioned? Let us know in the comments below! 👇 #Ecommerce #BuyingOnlineVSBuyingInPerson #CustomerExperiences

In 2024, many trends are shaping the future of POS systems! 🚀 We're here to share the main ones to focus on this summer in preparation for peak season. 🌟 Have you adopted any of these processes in your stores yet? How's it going? Let us know in the comments! 💬 #POSTrends #PointOfSale #DigitisingProcesses #2024ShoppingTrends #RetailTrends

What is hybrid retail? Click 'see more' to find out. 👇 Hybrid retail blends physical and online store elements to create a seamless shopping experience. It integrates in-store and digital channels, similar to how Tesco operates. Customers can engage through various touchpoints—online, in-store, mobile apps, and social media. They can also click and collect orders or return online purchases in-store.🙋 🌐 🛒 This model offers a personalised shopping experience by combining in-store expertise with online convenience. Real-time inventory management ensures synchronised stock levels across both online and physical stores. Are you interested in upgrading your customer's retail experience? Visit our website for more info. https://lnkd.in/eqwqGnek #HybridRetail #OmnichannelApproach #OnlineShopping #ClickAndCollect

Want to create the ULTIMATE customer experience in-store and online? Have a look here 🤩 By focusing on these elements and continuously striving to innovate and improve, you can create the ultimate customer experience that satisfies customers both in-store and online, driving loyalty, satisfaction, and ultimately, business success. For best practice, we recommend an integrated experience using omnichannel integration allowing a seamless experience across all channels and allowing customers to transition effortlessly between the two. #CustomerExperience #OnlineShopping #InStoreShopping #CustomerJourney #RetailInnovation 

Where do we see retail going in the next 10 years? 🤔 💭 To say the landscape of retail has been turbulent since 2020 would be an understatement. The economy and consumer habits have undergone significant changes, with COVID-19 moving the shift to online shopping. In the next 10 years, we believe digital presence will become even more crucial. The rise of platforms like TikTok has shown how businesses can engage in live shopping, interacting with customers in real time, effectively replacing physical storefronts. Customers can ask questions and get a personalised experience as if they were in a physical store, all through live channels. With this trend, businesses will likely invest more in their digital storefronts, creating virtual stores that offer a human-to-human experience from the comfort of home. If you haven't yet invested in your digital store, start today. Contact us if you need any assistance in your digital strategy! https://lnkd.in/eMBaBhUJ #DigitalStores #RetailInnovation #TheFutureOfRetail #LivestreamShopping

Hot off the press! 🌬️ 6 ways AI is changing the retail landscape. 👇 AI is shaking up the retail scene, from fashion to food, pharmacy to convenience stores. Its innovative applications are enhancing financial performance, retail operations, and customer experiences. Are you interested in integrating AI in your store processes? Explore further: https://lnkd.in/rpbbp #AIInRetail #Retail #FutureOfRetail #RetailTransformation

Take a glimpse into the future of retail with us 👇 🔮✨ In a world of evolving economic challenges, cutting costs often means reducing your staff load. 😢 But fear not! Retailers can still deliver the best customer service by leveraging data smartly. It's all about reallocating employees to initiatives that deliver exceptional customer service while using tech to curate their shopping journey. In the new retail revolution, personalisation is key. As society craves more tailored experiences in every aspect of life, from news to travel, retailers must step up their game. Detailed data analysis is the key to meeting these growing demands. The landscape is ever evolving so it is set to change. However currently, embracing these trends isn't just about surviving; it's about thriving in the long run. By catering to the unique preferences of Gen Z and future generations, businesses ensure their relevance and success. Stay ahead of the curve and keep refining your customer experience to stand out in the personalised landscape of tomorrow! Download our report to stay ahead 👉 https://lnkd.in/eTwhWUhz #TheFutureOfRetail #RetailTrends #GenZShopping #RetailRevolution

🎉 Congratulations, Subir Gupta, on reaching your 12-year milestone with us! 🎉 Thank you for your commitment, tireless efforts, and valuable contributions to the success of the company and team over these past 12 years! #TeamAppreciation #12YearsStrong #Workiversary