three rocks

🚨 Hospitality vacancies have dropped below 100,000 for the first time since the Covid-19 pandemic, but they still remain higher than 2019 levels. According to the Office for National Statistics, there are currently 98,000 vacancies in the food service and accommodation sectors, slightly above the 93,000 vacancies recorded before the pandemic. Additionally, wages in the sector have risen by 4% over the past year. This development has been welcomed by UKHospitality, which is urging the government to support recruitment efforts. Chief Executive Kate Nicholls OBE said: “As a sector we’re continuing to drive down vacancies, but the government can make that easier in the budget. Supporting enhanced back-to-work schemes and delivering on the manifesto commitment to reform the apprenticeship levy will help the sector recruit and reduce economic inactivity.” Read the full story in this article from The Caterer - https://lnkd.in/eVJZhisi #hospitality #recruitment #wages #economicgrowth #hospitalityjobs

📢 UKHospitality urges action on business rates relief. According to the trade body, hospitality operators could see their bills quadruple if business rates relief isn't extended in the upcoming Autumn Budget. Without the 75% discount (up to £110,000) for hospitality businesses, a local pub could see a £11,000 increase in rates, a town centre restaurant might face £30,000 or more, and a seaside hotel could experience a £40,000 spike in costs. UKHospitality is calling on Chancellor Rachel Reeves to use her first Budget since Labour’s election win to introduce a permanent, lower business rates multiplier for the hospitality sector, offering vital financial relief. Read more here – https://lnkd.in/gnSqxex5 #businessratesrelief #autumnbudget #hospitality #ukhospitality #budget

What an incredible few days at Hospitality Tech Expo last week! 🙌 A huge thank you to everyone who visited our stand and attended Matt Rawlins’ insightful talk on "Experiences You Want to Repeat." We loved meeting so many passionate hospitality leaders and showcasing how our Experience Management System (XMS) can streamline your hospitality operations. For those who couldn't make it, we've put together a video capturing the highlights of the event, including live demos, engaging conversations, and, of course, Matt's session - check it out below! 📹 #cx #hospitalitytech #hospitality #HOSPOTECH24 #HOSPOB2B

What’s your take on kiosks in retail and restaurants? 📱 Our Managing Director, Scott Muncaster, has been featured in The Telegraph discussing the rise of self-service kiosks in hospitality, and why, despite some rollbacks within the supermarket sector, restaurant brands like Popeyes Louisiana Chicken UK, Bill's Restaurants, and McDonald's are using the technology to mitigate the effects of the changing hospitality recruitment market. 🍽️ Scott shared that hospitality's labour and skills shortage has driven restaurants to adopt kiosks, and explained how businesses, particularly QSRs (quick service restaurants), see the vast benefits of the technology: “The labour and skills shortage is certainly having a big impact on the uptake of kiosks in the restaurant sector. Unfortunately, there is a lack of skilled hospitality staff, and those that do fit the bill are in such high demand that most businesses are struggling to source and retain them." Further to the article, Scott shared some additional thoughts on the widespread adoption of technology within restaurants, and how they fit in to different hospitality settings: 🗣️ "QSRs were obviously the first to adopt the kiosk model, and in those types of settings kiosks do make the most sense. However, we are starting to see the technology spill over into casual dining as well. Research we conducted in 2023 uncovered that 62% of the British public would consider trying a fully robotic restaurant experience and 56% would consider an AI or automated self-service system such as kiosks. In fact, one in 10 Brits even said they would be happy to visit a fully automated fine dining restaurant. This highlights the huge appetite from customers for kiosks and other self-service technology, and although I don’t expect fine dining establishments to flock to kiosks, it is likely that, in the future, these systems will become more present in every type of restaurant.” 🗞️ To read the full article, visit - https://lnkd.in/efBBudK8 #hospitality #kiosks #ukhospitality #selfservice #hospitalitytech

How can technology help you grow repeat business? 🔎 In today’s fast-paced and competitive hospitality industry, where customer expectations are constantly evolving, it’s not just about attracting guests but ensuring they come back. Creating memorable experiences is key, and technology can play a crucial role in achieving that. In this blog for Hospitality Tech Expo, our Chief Technology Officer, Matt Rawlins, shares insights on how venues can leverage tech to build lasting customer loyalty and drive repeat business. Read the blog here 👉 https://lnkd.in/gNKBmrfN #hospitality #hospitalitytech #tech #HOSPOTECH24 #HOSPOB2B

Today’s your final chance to catch us at Hospitality Tech Expo! 📣 Visit us at stand J10 to discover how our data-driven Experience Management System, XMS, can transform the experiences of your guests, team, and management. With XMS, you can create a fully customised CX tech stack tailored to your unique needs, combining decades of expertise with cutting-edge technology. Explore innovative solutions like digital booking systems, self-service kiosks, restaurant order management, CRM & data analysis, and virtual queuing systems. Our modular approach lets you pick and mix the tech that works best for your business, covering everything from pre-visit systems to post-visit marketing and feedback tools. Meet our hospitality tech experts, enjoy live demos, and let’s discuss how we can elevate your operations together! 🤝 #tech #hospitalitytech #hospitality #HOSPOTECH24 #HOSPOB2B

Today is the final day of Baby Loss Awareness Week, a time to acknowledge and support those who have experienced the loss of a baby. It’s a moment to reflect, offer kindness, and remind each other that no one has to go through this alone. This evening, Tuesday October 15th, people around the world will join a 'Wave of Light' by lighting a candle to remember the babies who are no longer with us. If you’d like to participate, feel free to light a candle at 7pm, and if you wish, share a picture or a few thoughts.   Our charity partnership this year is with Sands, a baby loss charity close to our hearts. If you would like to donate to their cause via our fundraising page see: https://lnkd.in/eDCzxABu and you can join the Wave of Light this evening at 7pm. https://lnkd.in/exAwAGqm]   https://lnkd.in/e25Z2t-4

It’s day 1 of Hospitality Tech Expo! Don’t miss out on your chance to chat with our hospitality tech experts, who will help you navigate your challenges and craft the perfect tech stack to elevate your operations. Don’t forget our Chief Technology Officer, Matt Rawlins, will be speaking in Seminar Theatre 08 TODAY. 🎤 Don’t miss his session on, "Experiences You Want to Repeat," where Matt will explore the essential role of technology in creating positive, repeatable experiences for customers, staff, and management alike. See you all there! 👋 Also, don't forget you can book a meeting with our Client Engagement Manager, Abhishek Shukla, who can discuss how technology can enhance your operations and elevate guest experiences - https://lnkd.in/gij-UDcJ #tech #hospitalitytech #hospitality #HOSPOTECH24 #HOSPOB2B

Hospitality Tech Expo starts tomorrow!! We can’t wait to welcome you all to our stand J10. 🌟 Discover how our data-driven Experience Management System, XMS, can enhance guest, team and management experiences. XMS allows you to build a customised CX tech stack tailored to your individual needs, combining decades of expertise with cutting-edge solutions. Explore a range of innovative technologies, including digital booking systems, self-service kiosks, restaurant order management, CRM & data analysis, and virtual queuing systems. Our modular approach means you can pick and mix the tech that best suits your business, from pre-visit and in-visit systems, to solutions which engage your customers post-visit for marketing and feedback. Meet our hospitality tech experts, who will help you navigate your challenges and craft the perfect tech stack to elevate your operations. Book a meeting with our Client Engagement Manager, Abhishek Shukla here - https://lnkd.in/gij-UDcJ Don't miss out on live demos and expert talks at our stand! 👀 #tech #hospitalitytech #hospitality #HOSPOTECH24 #HOSPOB2B

We’re proud to see our B Corp™ announcement featured in The Business Magazine - South East! 🗞️ Here at three rocks® we’ve always strived to put people at the heart of everything we do. Whether that’s our employees, suppliers, customers or their customers, we want to make a positive difference. When we launched a year ago, we did so on our values – different, together, better – and believe these capture the essence of what we’re about. Being recognised as a Certified B Corporation™ means a lot to us, and we couldn’t have done it without our incredible team and supportive community. Check out the press coverage to learn more about what this milestone means for us 👉 https://lnkd.in/gWhDHx6n #bcorp #bcorpcertified #hospitality #purposedriven #bcorpcommunity