Wavenet

By moving its data centre to the cloud, American bank Capital One reduced transaction errors and time to resolve critical incidents by 50%. In this new blog, we take a closer look at how such a move might benefit your organisation, covering: - Personalised experiences such as recommending financial products based on a customer's transaction history - Your customers' preference for a 'shopping-like' banking experience, and how cloud can help with that - Modernising your contact centre and how our partner, Five9, offers unique benefits with this A must-read blog for those of you working in retail banking and finance: https://lnkd.in/eSfAH4qn #Cloud #Contactcentre #Financialservices

If you've heard about Managed Detection and Response (MDR) and would like to put your questions about it to a specialist, then we have something for you – a roadshow where our colleagues at Daisy Corporate Services and partner Rapid7 will get under the skin of this subject to help you improve your organisation's cyber defences and its handling of threats. We'll be travelling to London, Birmingham and Manchester, as well as hosting an online session that'll be totally interactive so no questions are off the table. Places are fast being booked, so find out more and register today by clicking the following link: https://lnkd.in/eUbZtef7 #MDR #ManagedDetectionAndResponse #CyberEvent

Great blog from our partner, 8x8, about developments affecting mid-sized businesses with advice tailored to such organisations. AI is top of the list and 8x8 offers a separate blog on how to approach this technology with a realist mindset – and further down on the list is some insights into cybersecurity and why growing businesses can be a magnet for cyber attacks. There's plenty of food for thought here and if you're a mid-sized business looking to delve deeper into these areas, get in touch with our specialists today: Read more: https://lnkd.in/eHE6tchd #AI #CX

With all the excitement about AI, it's easy to jump right in without doing a little preparation first. Read our latest blog on how to prepare for Copilot where we take a look at how you might plan to use this brilliant tool in your organisation. Some of the key aspects of our blog are: 1. How subscription to Copilot works and integrates with your Microsoft 365 licence 2. Securing sensitive data, setting up content management permissions, and cleaning up your SharePoint folders 3. What to consider for training your staff Preparing for Copilot blog: https://lnkd.in/gmUtCxR4 If you like this blog and want to know more, join our webinar at 10am on Thursday 24th October where we cover the hot topic of preparing for Microsoft Copilot. Register now using the following link: https://lnkd.in/gDYjRTjH #Microsoftcopilot #Datamanagement

When we talk about helping our customers with their cyber security, it can conjure up images of everything being computer based – for example people in front of screens setting up firewalls. While it's true that's involved, we go way beyond this to consider our customers' physical security – e.g. how people get into your premises – so a more fitting term is that we help with customers' information security. Below is a good example of what we mean by this – physical theft of mobile phones. For us, this would be the kind of thing we would address when looking at risks to your employees' devices, and we'd help with policies to respond in case of such thefts. It's all part of the depth and breadth of our cyber and information security services – and you can find out more about them here: https://lnkd.in/eHgd-NzX Read more about mobile phone distraction theft below: https://lnkd.in/eTDQdCrh #Informationsecurity #cybersecurity #mobiledevicemanagement

Flexible tech for different learning styles... AI... teaching young people about IT... These were just some of the themes we discussed at Monday's Further Education Partnership Network (FEPN) event in London, where our very own Matthew Russell joined with our partner 8x8. As with all our work, we really enjoy the variety of working with different sectors, and hearing first hand of the developments going on in them. Education is one sector we have a long history of working in so it's great to hear first-hand of so much great work going on out there. FEPN events are open to professionals from the education sector, and are held throughout the year and across the country. You can find out more about them below: Learn more: https://lnkd.in/epe6_Rz2 #FEPN #Education

From automating tasks that free up staff so they can focus on more creative work, to analysing trends in data, Microsoft Copilot offers something for everything and every organisation. In this new blog, we take a closer look at what's on offer from Copilot, and how ultimately it can help improve productivity. If you're already familiar with it and want more tailored advice, get in touch with one of our specialists today. Read more: https://lnkd.in/e9ZjT7RT #Microsoft #AI #MicrosoftCopilot

We're excited to see our Wavenet team advance from the Midlands Regional Finals and now heading to St. George's Park for the final round of #TheBigGoal! It’s been an incredible journey so far, and we’re proud to support young people through football with the Street Soccer Foundation.   Good luck to all the teams competing!   #IndustryUnited #WavenetTeam #StreetSoccerFoundation

In line with Cybersecurity Awareness Month, join Charlie Chalmers and Brine Alam at the Herefordshire & Worcestershire Chamber of Commerce Expo today to discuss how CyberGuard can help strengthen your organisation's security. #businessexpo #Herefordshire #cybersecrurity #cybersecrurityawareness

Today is World Mental Health Day 2024, and we'd like to highlight the work of charity, Mind, and how it's calling for big changes in mental healthcare. According to Mind, there are two million people on NHS waiting lists for help with their mental health, which you can find out more about below. Please share to raise awareness and especially with the hashtag #NoMindLeftBehind. Learn more: https://bit.ly/4gXfGzM #WorldMentalHealthDay2024 #Mindfulness #NoMindLeftBehind