♻ What does it take to be an environmentally responsible retailer in 2024? Joanna Gluzman, director of responsible business at B&Q, shares why, as retailers, it’s important to be transparent with customers and continue to introduce sustainable initiatives across the business. https://lnkd.in/eS59sBAN #sustainability #retail edie
Yocuda
IT Services and IT Consulting
Identify and engage all of your customers with digital receipts
About us
Yocuda provides a dynamic digital receipt solution that enables retailers to identify and engage all of their in-store customers in real time, thereby driving sales, profits and customer insight. Yocuda is owned by Global Blue, the world's leading provider of tax free shopping, and its services are deployed across 4 continents. It works with retailers like Marks & Spencer, Sephora, Argos, Longchamp, Mulberry, Reiss and many more. Sustainability is at the heart of the solution as it allows retailers to suppress paper receipts, (saving paper and printing) and to comply with the French Waste Law that will ban the automatic printing of paper receipts from January 2023.
- Website
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https://bit.ly/yocuda-website
External link for Yocuda
- Industry
- IT Services and IT Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- London
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Paperless receipts, eReceipts, Digital receipts, Data capture, Data reporting, Data analytics, Customer insight, Customer engagement, Loyalty programmes, Electronic receipts, Communications channel, retail technology, digital receipt, and customer loyalty
Locations
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Primary
London, SW1V 0AU, GB
Employees at Yocuda
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Bex Bright
Transforming businesses through strategic marketing, mentorship + thought leadership. Expertise in communications, digital marketing + PR. I empower…
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Edward Drax
Managing Director at Yocuda
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Andrew Carroll
Founding Partner at Captis Ventures
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Rebecca Elaine Smith
Senior Marketing, Content and Brand Specialist
Updates
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Have you ever thrown away a receipt you were meant to keep? 🗑 https://lnkd.in/e6UtfQmZ You’re not alone. A huge 75% of UK Consumers and 81% of French Consumers have done so, causing frustration and anger. 😡 Retailers… remove this frustration and anger from the customer journey with dynamic digital receipts. Download the report to discover the full findings. #CustomerJourney #Research #Retail
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Three stand out moments from Paris Retail Week 2024 ⭐ https://lnkd.in/ehycchh3 Couldn’t attend the event last month? We’ve got you covered. Check out our highlights from the event in our latest blog: https://lnkd.in/ehycchh3 Paris Retail Week #ParisRetailWeek
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9 out of 10 European shoppers prefer in-store shopping. 🏪 Research from ShopFully revealed that a huge 92% of shoppers favour shopping in physical stores. Mostly because they can see, touch and try. Although it’s not physical vs digital - as 78% of consumers research online before purchasing in-store. Read more here: https://lnkd.in/eh7tzAvw Retail Dive #PhygitalRetail #CXNews
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Was kann Deutschland in Bezug auf digitale Kassenbons von Großbritannien und Frankreich lernen? 🇩🇪 https://lnkd.in/eCNngJzu Die jährliche Verbraucherstudie von Yocuda bietet exklusive Einblicke in die sich wandelnden Einstellungen zu digitalen und Papierkassenbons. Drei der wichtigsten Ergebnisse sind: ♻️ Umweltbelange stehen weiterhin im Vordergrund 📩 Verbraucher erwarten Personalisierung ❤️ Kundenbindungsstrategien sind entscheidend Lesen Sie mehr in unserem neuesten Blog hier: https://lnkd.in/eCNngJzu #digitalenkassenbons #germanyretail
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📽️ WATCH: Yocuda Wins Best Omnichannel Award at Paris Retail Week 2024 https://lnkd.in/e9qfWKKs Last month we were thrilled to receive the award at Paris Retail Week. 🏆 This recognition highlights our commitment to driving innovation in the retail industry and revolutionising the way businesses engage with their customers across multiple channels. Read more here: https://lnkd.in/e9qfWKKs #ParisRetailWeek #ParisRetailAwards #Omnichannel Frédéric ALBERT
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Are we heading towards a paperless receipt future? 📲🔮 https://lnkd.in/ePSZXdjf Consumers seem to think so. The evidence points overwhelmingly to a customer desire for retailers to switch from paper receipts to digital ones. Not only do #DigitalReceipts complement sustainability efforts and align with customer needs they also help retailers identify and engage with customers innovatively. 💡 Explore insights from over 1,000 consumers in our latest reports: 🇬🇧 UK Insights here: https://lnkd.in/ePSZXdjf 🇫🇷 French insights here: https://lnkd.in/efh5KQXy #RetailTech #Sustainability #CX
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Yocuda 🤝 Flooid In September we headed over to Nashville for the Flooid North American User Group - a fantastic chance to catch up with our valued partner Flooid, as well as their retail clients and other innovative partners. Some of the many highlights include: 🤠 The mix-and-mingle event, sponsored by Yocuda, was great fun and even had its customisable cowboy hat station. 💡 Meeting with retailers across various sectors to understand their current challenges and discuss how we can support them with dynamic digital receipts. 🚀 Learning more about Flooid, their exciting roadmap, industry trends and best practices. Thank you again Flooid for hosting such an incredible and valuable event! #FlooidPartner #MakeitFlooid
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WATCH: Palm Payments in action 🖐 A few weeks ago, we discussed the rise of #PalmPayments - particularly in France and China. Watch the customer journey of this shopper using this method to pay for groceries. Seemingly a slick and seamless experience - will Palms be replacing payment cards soon? 💸 Video Credit: @teeeseych TikTok #BiometricData #POS #Innovation #Payments #WeChatPay
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🌳 Shoppers call for an end to paper receipts in a bid to save the environment https://lnkd.in/eFvfd2Pt Thank you Customer Experience Magazine (CXM) for covering the latest report findings from Yocuda. 📈 This research highlights how important business #sustainability efforts are for consumers to continue service with them. With 77% of shoppers in the UK more likely to switch to digital receipts if they knew how many trees were cut down to produce the paper versions. 👉 Read the full article here: https://lnkd.in/eFvfd2Pt #CX #CXM #DigitalReceipts Customer Experience Magazine (CXM)