About us

Founded in 2020, Zapp is London’s leading premium convenience delivery app, elevating the everyday lives of hundreds of thousands of Londoners. We leverage cutting-edge technology to anticipate customer needs – ensuring the most relevant products are always available, at the right location, at the right time. From daily essentials to luxury favourites and pharmacy needs, our hand-picked product range showcases global icons and beloved local brands, available for delivery to customers' doors in minutes, 24/7. We're on a long-term mission to bring technology to convenience retail, a $4 trillion global industry that remains largely offline. Our strategy is simple: build out the system in one of the world's largest megacities – London. We've witnessed significant demand (i.e. 'product-market fit') for on-demand convenience and have decided to focus on a large, profitable segment as we expand our system in the coming years: premium convenience. Catering to premium, high-demand customers forces us to constantly innovate and encourage the standards of excellence across the board. We're excited to expand Zapp over the coming years and decades as we build the ‘need it now’ supply chain of the future. Zapp is proud to be backed by some of the world's leading venture capital and growth equity investors, including Lightspeed Venture Partners and Atomico, as well as some of the most iconic figures of our generation, including Sir Lewis Hamilton. Come and join our team of scale-up and exit experts from companies such as Amazon, Deliveroo, Selfridges and more.

Industry
Retail
Company size
201-500 employees
Headquarters
London
Type
Privately Held
Founded
2020

Locations

Employees at Zapp

Updates

  • Zapp reposted this

    View organization page for G Spot, graphic

    1,187 followers

    Fancy some FREE functional soft drinks for your office? G Spot is on a mission to help people embrace pleasure and enjoyment in their everyday life. Considering the average person spends a third of their life at work, we thought we’d start there… G Spot and Zapp are teaming up to elevate your everyday, right from your office, helping you mix business with pleasure. The G Spot fridge will be travelling around London offices for the next few months, offering lucky recipients 2 weeks of thirst-quenching goodness before moving on to visit another office! Zapp will be helping to keep it stocked with G Spot drinks. G Spot sparkling soft drinks are packed with natural, mood-enhancing ingredients to help you feel your best, even as the temperature drops. Comment below or drop a DM to Héloïse Wormleighton if you want the G Spot fridge filled with drinks delivered to your office – and, if successful, you'll get hold of a Zapp voucher towards restocking it too! If you want to boost your office vibe and keep spirits high this season, we’re on hand to help you do just that. #MixBusinessWithPleasure *T & C’s apply.

    • No alternative text description for this image
  • View organization page for Zapp, graphic

    44,100 followers

    We’re stocking three of the most sought-after wines in the world, which were recently featured in the Telegraph Luxury magazine. The article highlighted these exceptional wines on Zapp, including classic favourites as well as emerging trends we’re seeing in the world of fine wine. A growing number of consumers “have a desire for exceptional vintages that are ready to drink now,” shared Dan Whine, our head of fine wines and spirits. And as with everything on Zapp, our fine wines are ready for delivery to customers across London within minutes.⚡ Our fine wine collection includes Château Pétrus Pomerol 2000 (£5,499.99), Chambertin Grand Cru Domaine Armand Rousseau 2009 (£4,499.99) and Domaine de la Romanée-Conti Grands Echezeaux Grand Cru 2009 (£3,499.99).🍷

    • No alternative text description for this image
  • View organization page for Zapp, graphic

    44,100 followers

    At Zapp, ‘ownership’ isn’t just a word – it’s a fundamental part of our culture. It means truly taking responsibility, driving projects forward, and holding ourselves and each other accountable to meet our goals. In fact, ‘Ownership and Teamwork’ is one of our Leadership Principles which guide everything we do. Every piece of work has an assigned owner who is trusted to lead, but everyone’s input and insight is vital and valued. We act as one team with the bigger picture in mind, and step up to help each other out when needed. If you’re looking to make an impact in your next role while collaborating with a great team, we might be a great fit! Explore our open roles at https://lnkd.in/eZpgWJWN.

    • two Zappers picking orders in a store
  • View organization page for Zapp, graphic

    44,100 followers

    Delicious premixed cocktails delivered to your door in minutes? Say no more – Zapp and Served have got you covered.⚡ We curate our catalogue to offer customers the very best, and we’re excited to bring Zappers a bigger selection of SERVED® drinks.

    View organization page for SERVED® , graphic

    4,599 followers

    Exciting news 🍸 We are delighted to share our Cocktail Range and Variety Pack are now available on Zapp!   Another fantastic way consumers can enjoy of our award-winning cocktails this summer🎉   Massive thanks to the team at Zapp for their support on this launch

    • No alternative text description for this image
  • View organization page for Zapp, graphic

    44,100 followers

    It was great to speak to George Nott at The Grocer about our vision of transforming on-demand retail for good – from our strategic focus on London and curated premium offering to our commitment to delighting customers, 24/7. Steve O'Hear, our SVP of Strategy, commented: “In the past 18 months, Zapp’s business in London has more than doubled, underscoring that there is a huge customer desire for our offering and that the customer demand is far from being a pandemic-driven phenomenon.” Zapp continues to grow, from basket sizes to our operations and team, and we’re excited for what’s in store. Read the full article linked in the comments below.

    • Two Zappers in a store, picking and packing orders
  • View organization page for Zapp, graphic

    44,100 followers

    What’s the key to truly delighting customers? At Zapp, our approach is straightforward: we start with the ideal customer experience and work backwards from there. Every product, feature, and interaction is crafted with one goal in mind: creating magical moments that our customers will love. This approach is more than just a strategy; it’s embedded in our culture as a core leadership principle: Customer Obsession. We prioritise understanding our customers' needs, with the aim of consistently delivering the best selection of products and highest levels of service, on-demand, 24/7. If you're driven by innovation, passionate about CX, and keen to join a team that's committed to elevating the everyday life of hundreds of thousands of customers, Zapp could be the perfect fit for you. Check out our open roles here: https://lnkd.in/dxeH_aq3 #HiringNow #OpenRoles #CustomerObsession #WorkingBackwards #CustomerExperience

    • photo of two Zappers picking orders in a Zappstore
  • View organization page for Zapp, graphic

    44,100 followers

    The viral Franuí chocolate-covered frozen raspberries have landed on Zapp – a perfect pairing with sunny London weather. ☀️ Franui's story began in Patagonia, Argentina, where an Italian family brought their passion for chocolate making. Over generations, they honed their craft, creating the perfect chocolate to complement their star ingredient: hand-selected raspberries. Fast-forward to Franui taking over the internet and going viral on TikTok. Now you can get them straight to your door, in minutes, whenever you like. 😉 #FrozenTreats #FoodieFavorites #RapidDelivery #TikTokFamous

    • a tub of Franui chocolate raspberries against a dark background
  • View organization page for Zapp, graphic

    44,100 followers

    Did you know you can shop for iconic brands such as Dr. Barbara Sturm, Apple, Bamford, and more, on-demand? Our in-app "Zapp Boutique" brings your favourite premium and luxury products, typically found in department stores, to your fingertips, fundamentally changing how these products are bought and sold with delivery in minutes, 24/7. 🤳 As customers increasingly value the convenience of ordering on-demand, our curated "Zapp Boutique" catalogue also features renowned brands like Antinori, LVMH, Skin Cycles, and Cipriani, available round the clock for premium and luxury shopping from home.⚡

    • No alternative text description for this image
  • View organization page for Zapp, graphic

    44,100 followers

    At Zapp, we're transforming convenience retail by creating London's leading 24/7 premium convenience delivery service. Our long term mission is to build the 'need it now' supply chain of the future, and we're looking for passionate individuals to join our ambitious and driven team. If you're committed to solving complex problems and thrive in a supportive, collaborative environment, we want to hear from you! We’re hiring a Sales & Operations Planning manager – looking for someone with: ‣  Strong analytical and data-driven decision-making skills  ‣  Deep understanding of supply chain dynamics, inventory management, and distribution strategies specific to online grocery and convenience ‣ Capacity to analyse and predict potential gaps and related root causes in the supply chain dynamics If this is you, join us in transforming convenience retail. ⚡ Apply here or view further open roles at https://bit.ly/3WafMMb #hiring #hiringnow #joinus

    • No alternative text description for this image

Similar pages

Browse jobs

Funding