Zing Dev Limited

We're delighted to share this fantastic testimonial from the Norwegian Refugee Council. We’re proud to partner with organisations like the NRC to deliver innovative solutions that make a real, tangible impact. Want to learn more about how we can help your organisation? Visit our website or reach out to us today! #Testimonial #Innovation #CX

🚀 Great turnout at the City, University of London Tech Fair! 🚀 Last week, one of our 2024/2025 Placement Developers, James Creed and HR & Training Coordinator Tina J. were on hand to chat with talented Computer Science students about potential placement opportunities at Zing! It was fantastic to see so many eager students interested in gaining real-world experience and contributing to innovative projects. We look forward to seeing the next generation of tech talent make their mark! 💡 #Innovation #Placement #Event

❗ Is your contact centre transformation doomed to fail? ❗ Contact centre transformations are complex projects. Many fail to deliver the expected results due to a variety of factors, including poor planning, inadequate change management, and technological challenges. In our latest blog, we dive deep into these common pitfalls and offer actionable insights to help you avoid them. We explore the critical steps involved in a successful transformation, from setting clear objectives to implementing robust performance metrics. Ready to learn more? Read our blog below to gain valuable insights and ensure your next contact centre transformation is a resounding success! ⤵️ https://lnkd.in/eDm-Sxwx #CustomerExperience #Blog #Innovation

Did you know that 85% of Millennials and Gen Z prefer chat and social media over phone calls? 📞📲 This underscores a significant trend in customer preferences, especially among younger generations, meaning it’s crucial for businesses to adapt their customer service strategies accordingly. Ignoring these trends can result in poor customer experiences, lost business, and a damaged brand reputation. To stay ahead, businesses must: ✅ Invest in robust chat and social media support channels. ✅ Train agents to effectively handle queries on these platforms. ✅ Leverage AI-powered chatbots to provide 24/7 support. How is your business adapting to these changing customer preferences? #AI #CustomerExperience #CX

Swipe ➡️ to find out more about A2P10DLC regulation and its importance 🚀 If you want to learn more check out our blog on the topic ⤵️ https://lnkd.in/eVJ-3689 #Innovation #Blog #CustomerExperience

Is your customer experience (CX) strategy future-proof? 🤔 The 2024 customer experience landscape is constantly moving and shifting, driven by technological advancements and the rapid development of AI. As businesses aim to deliver better and better customer experiences, it’s crucial to stay ahead of the curve. CMSWire’s article highlights some key trends and insights into how CX maybe develop through the rest of 2024 and into the future. The article places significant focus on: 🔸 AI Integration: AI is no longer just a buzzword. It's being strategically implemented to automate tasks, enhance insights, and personalise customer interactions. 🔸 Data-Driven Insights: Businesses are harnessing the power of data analytics to gain valuable insights into customer behaviour and preferences. 🔸 Cross-Functional Collaboration: Breaking down silos and fostering collaboration between departments is essential for delivering seamless customer experiences. If you want to learn more about these developments and see how they can impact your business, check out the full article here: https://lnkd.in/eapHiTxJ #AI #Innovation #CX

AI is poised to revolutionise the contact centre industry. From automating routine tasks to providing advanced analytics, AI is reshaping the way businesses interact with their customers. How do you envision the future of contact centres with the influence of AI? Will it take over, enhance human agents, or strike a balance between the two? Share your thoughts by voting in the poll below! #AI #Innovation #ContactCentre

Swipe ➡️ to check out Age UK's digital transformation! 🚀 #Innovation #CustomerExperience #CX

As a leading provider of Twilio Flex solutions, at Zing we are always keeping a close eye on the latest trends and news in the customer experience industry. McKinsey's recent article, "Fuelling growth through moments of customer delight," offers great insight into the power of exceptional customer experiences. The article delves into the strategic value of customer delight, the role of technology in delivering delightful experiences, and the importance of measurement and continuous improvement. Check out the article and see how it aligns with your own customer experience goals. https://lnkd.in/gDqbKRpq #CustomerExperience #CX #Innovation

💡 Did you miss our latest blog post? 💡 A2P 10DLC registration is essential for businesses using SMS marketing or transactional messaging. It ensures compliance with regulations and improves message delivery. In our comprehensive guide, you'll learn: 🔸 The importance of A2P 10DLC for your business. 🔸 How to avoid common pitfalls during the registration process. 🔸 The benefits of working with a trusted partner like Zing. Don't let A2P 10DLC registration hold you back. Read our blog and take the next step towards successful SMS campaigns. https://lnkd.in/eVJ-3689 #Blog #Innovation #Guide