Morgan McKinley

IT Helpdesk

Morgan McKinley Belfast, Northern Ireland, United Kingdom
Morgan McKinley

IT Helpdesk

Morgan McKinley Belfast, Northern Ireland, United Kingdom
1 month ago 39 applicants

See who Morgan McKinley has hired for this role

Morgan McKinley is recruiting for a number of IT Helpdesk Analysts on behalf of a major investment bank in Belfast. The contractor will receive a day rate of £149.

Job Description

  • At least 1 year Helpdesk Experience
  • MS Office Experience
  • VDI Support
  • WIN 10 Experience
  • Good Understanding of TCP/IP/DHCP/DNS Networks
  • Active Directory Responsibilities:
  • Take 40+ calls per day, plus the ability to work in between calls on other work as assigned.
  • The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and San Antonio. The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of our clients and other service desk projects.
  • A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.
  • Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console
  • This role will be based in San Antonio supporting The bank's Markets Trading & Investment Banking Floors globally working in a dedicated team of Service Desk support analysts. The individual needs to be able to demonstrate the willingness to learn quickly and understand the environment they support.
  • The individual will be part of a team and be expected to support approximately 19000+ users with over 25000 desktops, plus laptop and Mobile devices.
  • The role requires an effective organizer and confident individual who will demonstrate control over this highly changeable and dynamic environment.
  • This role will suit someone who has a strong desktop support background with people management skills and wants to progress into a more high-profile role within the sales and trading environment.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

  • Seniority level

    Entry level

  • Employment type

    Contract

  • Job function

    Information Technology

  • Industries

    Staffing and Recruiting

Referrals increase your chances of interviewing at Morgan McKinley by 2x

See who you know

Get notified about new Information Technology Help Desk jobs in Belfast, Northern Ireland, United Kingdom.

Sign in to create job alert

Similar jobs

People also viewed

Similar Searches

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More