Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.
Develop your career, get acknowledged for your efforts, and work with dedicated people who love what they do. We are looking for an energetic self-starter and problem-solver with outstanding technical skills, interested in working with and learning from the best. The IT Specialist plays a key role in maintaining & managing the entire set of laptops and servers in the office, installing new technologies and tools, and help move the company to the next level.
Responsibilities:
Serving as the main contact for employees seeking technical assistance over email, Slack, and physically waiting right next to you.
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved issues to the next relevant tier
Record events and problems and their resolution
Follow-up and update employees on status and information on relevant issues
Assisting the DevOps team with various projects
Identify and suggest possible improvements to procedures
Requirements:
1-2 years of Helpdesk experience in a tech environment - a must
Tech-savvy with a good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve technical issues
Proficiency in English with excellent communication skills
Experience with Windows10/MacOS troubleshooting and desktop support, Active directory, Office 365, understanding and troubleshooting network and VPN issues
basic security knowledge (GPO, RBAC) – Group policy object.
Experience with Azure AD, Storage, Conditional Access, Intune.
Experience with Exchange Online, SharePoint Online
PowerShell scripting - an advantage
Familiarity with GCP, AWS - an advantage
Familiarity with Linux (Ubuntu, CentOS) - an advantage
Outstanding organizational and time-management skills
Customer-oriented and cool-tempered
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at Optimove by 2x