As our IT champion, you will manage incoming support chats, calls and emails on behalf of our Central Functions (Finance, Technology, Brand, Quality, People) and EMEA teams and will be the first point of contact for all technical support service requests - remote and onsite.
The ideal candidate will be a keen problem-solver who is passionate about providing exceptional customer service. You will thrive in a fast-paced environment but also know how to create and grow sustainable processes that make the job of IT easier.
With a strong tech‐driven culture, we have the same high standards with our code, systems, and people. Working closely with our IT Manager, you’ll experience learning and growth as you support our colleagues in Medik8 headquarters and get involved in wider projects.
No two days will be the same and you’ll gain exposure to the many areas of the business that IT flows through.
In more detail your role will include:
Logging and resolving all IT issues received in the agreed time frame.
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Investigating, diagnosing and solving computer software and hardware faults.
Monitoring and Maintaining all IT equipment with documentation and records of software licensing.
Building and managing relationships with all departments, vendors and suppliers, ensuring communication is effective.
Set up new starter station desks and assist with training the new staff.
Working closely with the IT Manager on various ad-hoc projects.
What You Will Bring..
Proven experience in a helpdesk or technical support environment.
Knowledge of TCP/IP, DNS, DHCP.
Familiarity with Google Workspace applications (Gmail/Drive/Docs/Sheets etc.)
Experience with Windows Desktop. Chrome OS would be a plus but is not essential.
Strong written and verbal communication skills.
Ability to document complex technical issues consistently and thoroughly.
Ability to work both independently and collaboratively.
Excellent customer service and troubleshooting abilities in a distributed-working environment.
A good eye and attention to detail and the ability to learn quickly.
About Us
Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp™ certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise.
Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy® of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin.
Culture & Benefits
We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are!
Some of the perks of being part of the Medik8 team include:
25 days holiday + bank holidays
Flexible & Hybrid working
Private Medical Insurance + Mental Health support
Employee Assistance Program (EAP)
Annual Performance Bonus
Long Service Awards
75% discount + Annual Product Allowance
Flexible Career opportunities
Up-skilling support + regular Lunch & Learns
2 Volunteering days per year
Matched Charitable Giving Scheme
Want to do a little more research before you apply?
Head over to our main careers page to find out more about the team and our values. You can also find out more about us on Linkedin, Glassdoor & Instagram.
At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work.
Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Personal Care Product Manufacturing
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