IT Support Technician

About Walr:

Walr is a data creation company that supports insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walr’s services include efficient data collection methods, intuitive data visualization and reporting techniques, and supportive and transparent advice. Walr exists to unify the complex and fragmented research process by introducing more efficient, rapid, and straightforward methods.

As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech™ and Best Workplace in Wellbeing™ titles, we're not just offering a job – we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.

About The Role:

Walr is looking for an experienced IT Support Technician to join our team. The ideal candidate will provide comprehensive technical support and assistance across the company. Responsibilities include troubleshooting, diagnosing, and resolving software, hardware, and network issues encountered by users. This role demands a broad skill set, including expertise in computer hardware and software, operating systems, networks, and security protocols. Strong communication skills and the ability to effectively assist users of varying technical proficiency are essential for success in this position. If you are a proactive problem-solver with a passion for technology, we invite you to apply.

Key Responsibilities:

• Provide technical assistance and support to users.
• Troubleshoot, diagnose, and resolve software, hardware, and network issues.
• Set up and configure computer systems.
• Install and maintain software applications.
• Ensure the smooth and secure operation of all computer systems and networks.
  
  

Desired Experience:

• 3+ years of experience in a help desk or similar IT support role.
• Exceptional problem-solving abilities and keen attention to detail.
• Effective communication skills, both verbal and written.
• Strong expertise in computer hardware and software.
• Proficiency in multiple operating systems, including Windows and macOS.
• Familiarity with Microsoft 365 and EntraID.
• Capability to work autonomously and collaboratively within a team.
• Experience using remote desktop applications and help desk software.
• Knowledge of scripting languages such as PowerShell and Bash.
• Understanding of onboarding processes.
  
  

Additional Information:

At Walr, we understand the importance of tailoring benefits to meet the unique needs of our diverse workforce spread across the globe. With a commitment to offering region-specific benefits while fostering a shared sense of community, we're excited to present some of the key benefits that unite us as a global team.

• 30 Days Annual Leave
• Family Friendly Policies
• Star of The Month Award
• Health & Well-being Benefits
• Full Tech Set-Up
• Comprehensive Performance Management
• Pension Match Programme
  
  

What We Value:

• We Delight through Dedication: We go above and beyond for our clients, committed to delivering best-in-class service, understanding that every client we have is core to our success. We are the first to respond, the problem solver, the true partner and we stop at nothing until we have found a way to delight our clients.
• We Lead with Trust: We approach our work with a data driven mindset, balanced by an acknowledgement that we are all human, first. Driven by three of our other values; ‘Delight through dedication, ‘Revel in Innovation’, and ‘Empowered to act like an Owner’ - we place trust in the entire team to find new and better way to deliver excellent client experiences at Walr.
• We Revel in Innovation: We aren’t afraid to take informed risks, learn from mistakes and act with purpose to build the future. The creation of value defines our approach to innovation and runs through the core of the entire business. Continually challenging the norm, we are change agents who deliver innovative, new solutions for our clients in both technology and delivery, setting a benchmark for what great service looks like in our industry,
• We Celebrate as A Team: Walr is a globally distributed team that equally emphasizes individual accountability and collective success. We each understand what success at Walr looks like, and how it’s measures, taken the time to celebrate actions and behaviors across the business that drive us towards this goal. We invest in growth through share problem solving, learning and development and a consistent drive to improve how we work collectively. Prioritizing inclusivity and leaving egos behind, we see that the whole is truly greater than the sum of its parts.
• We Are Empowered to Act Like Owners: Regardless of background, tenure or title, all employees are empowered to be ambitious, act courageously and be accountable for their actions, in pursuit of the future of Walr.