Service Desk Technician - Tier 1

Get Support invites you to join our dynamic team where we blend cutting-edge technology with exceptional customer service.

Why join us? At Get Support, we don't just offer a job; we provide an opportunity for you to embark on a fulfilling career journey. With tailored training and development programs, we ensure your skills are nurtured, paving the way for your career progression with us,

Get Support is the go-to partner for small and medium-sized businesses across the UK, offering comprehensive computer hardware and software support, and much more.

As our team expands, we are seeking a customer-focused individual with a passion for IT to join us as a Service Desk Technician. In this role, you'll be the initial point of contact for our clients, providing them with professional and reliable technical support through our Tier 1 Service Desk.

What will you do?

• Deliver efficient and effective customer service to end-users and stakeholders.
• Handle incoming issues through our ITSM software, ensuring timely resolution.
• Provide first-line diagnosis and resolution, aiming for high first-time fixes.
• Escalate complex problems to Tier 2 Service Desk Technicians when necessary.
• Prioritise and manage your workload to meet client SLAs.
• Coordinate with third parties for software installation, configuration, and rollout.
• Assist in setting up and deploying new users, hardware, and software.
• Adhere to company policies, procedures, and best practices.
• Maintain accurate documentation of supported networks and devices.
  
  

To excel in this role, you'll need strong customer service skills, organization, and excellent communication and problem-solving abilities. While prior experience in a Managed Service provider environment would be advantageous, it's not mandatory, as full training will be provided.

If you're passionate about technology, thrive in problem-solving, and are committed to providing top-tier customer service, we encourage you to apply. We welcome candidates from all backgrounds.

Location: Eynsham (office-based)

Working Hours: Monday – Friday, 9am to 6pm

Salary: £23,895 - £30,679 dependant on experience