Document360

From ancient codices to Gutenberg’s printing press, the evolution of knowledge dissemination has shaped how we access and utilize information.   Now, Generative AI is revolutionizing this process, making vast knowledge repositories more accessible and actionable than ever.   Join us for an insightful session with Marco Spinello, Senior Technical Writer at Booking.com, as he explores how technical communicators can strategically integrate AI into the documentation lifecycle to create superior, audience-focused content.   Key Takeaways: --Strategic AI Integration: Implement AI across all documentation stages. Iterative Enhancement: Start small and scale up for optimal results. --Workflow Integration: Seamlessly incorporate AI into existing processes. AI as a Collaborative Partner: Leverage AI as a researcher, sounding board, and more. --Automation with AI: Streamline repetitive tasks and boost productivity. Save your spot now .. 𝐃𝐚𝐭𝐞: April 23 𝐓𝐢𝐦𝐞: 2:30 pm UTC   Click Here To Register: https://lnkd.in/gVWkCY7Q

Every great product starts with a strong belief. 💡   Back in 2018, when our Founder and CEO, Saravana Kumar, began building Document360, he faced a common question: "Why build this product when so many are already in the market?"   Not letting these doubts plague him, he still believed that there was a need for a more efficient and refined knowledge base management tool in the market. Today, Document360 is the fastest-growing product at Kovai.co, and that conviction made it the number one rated knowledge base globally.   Success is not just about identifying opportunities; it is about believing in them, even when others doubt. A founder’s conviction can do wonders, whether creating a new product or enhancing existing ones!   Watch the full video here: https://lnkd.in/gwgZq8T5   #conviction #foundersinsights #togetherwegrow

AI in documentation: promises vs pitfalls AI-generated documentation is transforming technical writing—but without rigorous verification, it can lead to misinterpretations, errors, or even hallucinations. How do we ensure AI remains a reliable partner, not a liability? Join us for an insightful webinar with Gideon Behrensmeyer, 𝐇𝐞𝐚𝐝 𝐨𝐟 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 & 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐚𝐭 Island, as he unpacks: -- Common AI pitfalls in technical writing (with real-world examples!) -- Best practices for verification and structured review workflows -- How organizations can implement AI-assisted governance for documentation 𝐃𝐚𝐭𝐞: April 9 𝐓𝐢𝐦𝐞: 2:30 pm UTC 📍𝐑𝐞𝐠𝐢𝐬𝐭𝐞𝐫 𝐧𝐨𝐰: https://rb.gy/jzumgq Let’s make AI-assisted documentation accurate, reliable, and truly useful! #AIinTechWriting #TechDocs #KnowledgeManagement #AI

𝗪𝗵𝘆 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝟑𝟔𝟎 𝗶𝘀 𝗮 𝗚𝗮𝗺𝗲-𝗖𝗵𝗮𝗻𝗴𝗲𝗿 𝗳𝗼𝗿 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻   Choosing the right documentation platform can make or break your workflow, especially for dev teams and tech writers. The OutOfDevOps YouTube channel recently put Document360 to the test— comparing it against an alternative and highlighting why it’s a top-tier choice for structured, efficient, and developer-friendly documentation.   In this in-depth video, they 𝘁𝗲𝘀𝘁𝗲𝗱 𝗸𝗲𝘆 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗟𝗜𝗩𝗘 and found that Document360 excels in: 🔹 𝗘𝗳𝗳𝗼𝗿𝘁𝗹𝗲𝘀𝘀 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 Document360 offers a structured workspace with intuitive content categorization, real-time collaboration, and smart workflows—so teams can stay in sync without the hassle. 🔹 𝗩𝗲𝗿𝘀𝗶𝗼𝗻 𝗖𝗼𝗻𝘁𝗿𝗼𝗹 𝗧𝗵𝗮𝘁 𝗪𝗼𝗿𝗸𝘀 𝗳𝗼𝗿 𝗬𝗼𝘂 Document360 makes it effortless to manage and track multiple versions of your docs. Every update is tracked, allowing you to roll back to previous versions instantly. 🔹 𝗚𝗶𝘁𝗛𝘂𝗯 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 With GitHub integration, Document360 keeps your documentation in sync with your code, ensuring that dev teams always work with the latest information—without extra manual work. 🔹 𝗖𝘂𝘀𝘁𝗼𝗺 𝗗𝗼𝗺𝗮𝗶𝗻𝘀, 𝗣𝗿𝗶𝘃𝗮𝘁𝗲 𝗗𝗼𝗰𝘀 & 𝗔𝗣𝗜 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 With custom domains, you can host docs under your own brand. Private access controls let you restrict content to specific users, and powerful API documentation tools ensure developers get the best experience when working with your product. Curious to see these features in action? Watch OutOfDevOps put Document360 to the test in a live breakdown. Link in comments.   #Document360 #KnowledgeManagement #Documentation #Developers

🚀 Countdown to ConVEx 2025! We're just a few days away from our Head of Data Science - Selvaraaju's session at ConVEx 2025 in San Jose, California!   If you're passionate about AI, knowledge management, and enhancing user confidence in AI-driven systems, this is a must-attend session! 📅 Date: 7th April 2025 ⏰ Time: 15:00 - 15:45 (Pacific)   Join us at ConVEx 2025 for this insightful discussion.   #contentmanagement #AI #genai #ConVEx2025

A knowledge base powered by a search assistant or chatbot is a must-have for your business.     As customer expectations rise, providing exceptional customer service has become an essential business strategy. 🤖 The modern, AI-powered tools are faster, more engaging, and indispensable for seamless support. 💬 Chatbots are revolutionizing the game, from answering queries to guiding customers to explore products!     The conversational AI can efficiently handle customer inquiries and provide support around the clock, eventually reducing support tickets and increasing customer satisfaction. #knowledgebase #customersuccess

The role of technical writers is evolving, and AI is leading the way. Whether you are generating new content, summarizing complex topics, translating content, or ensuring consistency, AI is the ultimate writing assistant. Gen AI tools like ChatGPT can transform how you create and maintain knowledge bases, making documentation more efficient, accurate, and scalable. From generating first drafts to refining responses for customer support, AI streamlines workflows and enhances consistency. The future of technical writing is AI-assisted—so mastering Gen AI skills is a must-have for staying relevant. Are you ready to level up? #AIchatbot #knowledgebase #customersupport

AI is transforming the landscape of technical writing, and it’s time to level up your skills! Understanding GenAI, prompt engineering, and AI-driven content strategies is no longer optional—it’s essential. Techniques like Retrieval Augmented Generation (RAG) can help you create AI-friendly content, while knowledge of LLM Agents can enhance automation in your workflow. Plus, with regulations like the EU AI Act emphasizing AI literacy, organizations must ensure transparency and education around AI systems. Don’t be left behind—adapt, learn, and embrace AI in your writing! Click below to explore the latest edition of AI in Tech Writing newsletter and dive deeper into the future of technical writing.     #technicalwriting #newsletter #AI #TechWriters #StyleGuides #GenAI 

Great products deserve great documentation! In this episode of Knowledge Base Ninjas, we chat with Matthew Olapade, freelance technical writer, about the power of clear, user-friendly documentation in reducing confusion and support requests. From prioritizing clarity over jargon to collaborating with experts and continuously improving content, Matthew shares invaluable insights on making technical writing more accessible. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Link in comments. #technicalwriting #aiwriting #document360 #knowledgebaseninjas

One day to go!! Here's a reminder to join our Exclusive Webinar: The Importance of Help Sites for Software Companies! [Presented in German] Date: 19 March 2025  Time: 11 AM : German Time 📍 Register here: Don't miss this opportunity to learn from industry experts! 🚀#Webinar #CustomerSuccess #SelfService #Documentation #helpsites #softwarecompanies #german Kunal J Valecha DARSHAN S Ranjithkumar Palanisamy 2DC GmbH DAMPSOFT GmbH Frauke Wiegand Dennis Schelenberg Despina Matsaridou