Document360

The role of technical writers is evolving, and AI is leading the way. Whether you are generating new content, summarizing complex topics, translating content, or ensuring consistency, AI is the ultimate writing assistant. Gen AI tools like ChatGPT can transform how you create and maintain knowledge bases, making documentation more efficient, accurate, and scalable. From generating first drafts to refining responses for customer support, AI streamlines workflows and enhances consistency. The future of technical writing is AI-assisted—so mastering Gen AI skills is a must-have for staying relevant. Are you ready to level up? #AIchatbot #knowledgebase #customersupport

AI is transforming the landscape of technical writing, and it’s time to level up your skills! Understanding GenAI, prompt engineering, and AI-driven content strategies is no longer optional—it’s essential. Techniques like Retrieval Augmented Generation (RAG) can help you create AI-friendly content, while knowledge of LLM Agents can enhance automation in your workflow. Plus, with regulations like the EU AI Act emphasizing AI literacy, organizations must ensure transparency and education around AI systems. Don’t be left behind—adapt, learn, and embrace AI in your writing! Click below to explore the latest edition of AI in Tech Writing newsletter and dive deeper into the future of technical writing.     #technicalwriting #newsletter #AI #TechWriters #StyleGuides #GenAI 

Great products deserve great documentation! In this episode of Knowledge Base Ninjas, we chat with Matthew Olapade, freelance technical writer, about the power of clear, user-friendly documentation in reducing confusion and support requests. From prioritizing clarity over jargon to collaborating with experts and continuously improving content, Matthew shares invaluable insights on making technical writing more accessible. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Link in comments. #technicalwriting #aiwriting #document360 #knowledgebaseninjas

One day to go!! Here's a reminder to join our Exclusive Webinar: The Importance of Help Sites for Software Companies! [Presented in German] Date: 19 March 2025  Time: 11 AM : German Time 📍 Register here: Don't miss this opportunity to learn from industry experts! 🚀#Webinar #CustomerSuccess #SelfService #Documentation #helpsites #softwarecompanies #german Kunal J Valecha DARSHAN S Ranjithkumar Palanisamy 2DC GmbH DAMPSOFT GmbH Frauke Wiegand Dennis Schelenberg Despina Matsaridou

User search experience is shifting towards AI-driven accessibility. In today's AI-powered landscape, ensuring that your content is easily discoverable by AI is essential. Achieving this is more complex than it seems and requires strategic efforts. Without proper optimization, even the most valuable content can go unnoticed. Catch the whole conversation with Renée Carignan, Manager and Technical Writer at Pendo, as she delves into the intricacies of AI optimization in technical writing. Link in comments. #technicalwriting #aiwriting #document360 #knowledgebaseninjas

Join us at ConVEX San Jose by CIDM (Center for Information-Development Management) on April 7, 2025, where our Head of Data Science, Selvaraaju Murugesan, will be delivering an insightful presentation on "Building Trust into GenAI-Based System Responses."   Bring your questions, join the conversation, and be part of this exciting exchange of ideas!   For more details, visit: https://lnkd.in/dNR_cTf #contentmanagement #AI #genai

Great documentation isn’t just about information—it’s about experience! Today’s users expect seamless, intuitive, and AI-enhanced help content that delivers solutions instantly with minimal effort. Join us for an exclusive webinar with Arka Sarkar, Staff Technical Writer at ServiceNow, as we explore: -- Why UX is a must-have for technical writers -- AI-driven techniques for clarity & efficiency -- Nudging users toward the right solutions -- Breaking writer’s block with AI-powered prompts Save your spot now! https://lnkd.in/gFdBfN5g #UXWriting #TechnicalWriting #AIforDocs

Super excited to announce that our Head of Data Science, Selvaraaju Murugesan’s insights has again been published in tcworld magazine… Shedding light on the challenges of inconsistent documentation, he talks about the role of Gen AI in creating and implementing a style guide with ease… Read the article below and discover how Gen AI is changing the landscape of technical documentation. #styleguide #GenAI #documentation

Big updates in Document360’s February 2025 Release! Effective, easy-to-read documentation is crucial for seamless knowledge sharing, yet writers and developers often find it hard to create content, make it accessible, and keep it updated. Last month’s release introduced powerful enhancements designed to eliminate these challenges—making documentation faster, more structured, and effortlessly accessible. Here’s what’s new: Struggling with writer’s block? Our upgraded Advanced WYSIWYG editor now offers: -> AI-powered writing assistance – Generate drafts instantly with Eddy AI. -> Pre-built templates – Kickstart content creation with structured formats. -> Quick document import – Seamlessly upload and convert .docx files. Besides this we have also enabled - -> Download API Specification Files with Ease Developers can now download API specification files directly from the knowledge base site and portal, making technical references more accessible and workflow-friendly. -> Follow Articles & Categories Never miss an update again! Stay informed with real-time notifications by following articles and categories in public knowledge bases.   For more details checkout - https://lnkd.in/gZFgXzxp #TechnicalWriting #KnowledgeManagement #API #AI #SaaS

Is your documentation ready to be discovered by the next generation of searchers? As traditional search engines take a backseat, AI-driven tools are becoming the go-to for content discovery. As a technical writer, you need to ensure your work shows up as a part of these AI-generated responses.    The key lies in adapting to AI SEO practices and understanding how to optimize for this new content landscape.    With tools like Deep Research, technical writers can now synthesize information from multiple sources and optimize content for AI-driven discovery. Now's the time to rethink how you create and present your documentation. Click below to explore the latest edition of AI in Tech Writing newsletter and dive deeper into the future of technical writing.    #technicalwriting #AI #TechWriting #StyleGuides #GenAI