Document360

Heading to the Tekom Fair 2024 in Stuttgart?     Join us on November 6th to hear from our Head of Sales (Outbound), Oscar Hackett, as he addresses the interesting question, "Who moved my PDF?"     Oscar will dive into the shift from static PDFs to dynamic, interactive knowledge bases—and how Document360 empowers technical writers to create scalable user manuals like never before!     Be sure to join us for this exciting session!    #Tekom2024 #TekomFair #knowledgebase #TechWriting #Document360 #stuttgart

Our very own Suprej Venkat, VP of Growth, is set to speak at the Tekom Fair 2024 in Stuttgart!   In his session, "Accelerate Documentation Lifecycle through AI", Suprej will explore how AI-driven solutions can automate and accelerate every phase of the documentation process.   Date: November 6th, 2024 Time: 10:00 AM (CET) Presentation area: Hall C10.3   Join him to explore how AI can transform your documentation journey!   Mark your calendars – it promises to be an enlightening experience!   #Tekom2024 #TekomFair #GenAI #TechWriting #Document360

Join Selvaraaju Murugesan, our Head of Data Science at the Tekom Fair in Stuttgart.    In his lightning talk, "Beyond Writing: The Multifaceted Role of GenAI for Technical Writers", Selva will uncover how GenAI can significantly boost productivity for technical writers.   He will also showcase some standout features of Document360, designed to simplify and streamline the documentation process.   Date: 5th Nov 2024  Time: 10:25 – 10:40 (CET) Presentation Area: Hall C2   Don't miss the chance to catch these insights firsthand!    #Tekom2024 #TekomFair #GenAI #TechWriting #Document360

Lightning Talk Alert!   Catch our Account Executive, Calum Gale, at the Tekom Fair on November 5th!   Join him for a thought-provoking session, "If Content is King, Where is My Queen?", as he explores the evolving world of content consumption in the digital age.   Calum will also showcase how Document360 helps organizations adapt to the ever-changing digital content landscape, ensuring content reigns supreme while boosting engagement and accessibility.   Make sure to attend the session if you're keen to keep content at the top of the throne!   #Tekom2024 #TekomFair #Document360 #ContentStrategy #DigitalTransformation #Stuttgart

Looking to integrate AI-driven solutions into your customer service strategy and streamline your support operations?   You are in the right place.   Join us for an exclusive session on "Optimize Your Customer Service with an AI-Powered Knowledge Base", co-hosted by Viktoria Schweizer, Business Development Manager at Cloudstride.   In this session, Viktoria will dive into how AI-driven solutions can significantly enhance response times, improve customer satisfaction, and streamline your support operations.   Key Takeaways: - Best practices for integrating AI into your existing service processes - Proven strategies to boost customer satisfaction with faster, accurate responses - Personalizing customer experiences with intelligent, contextually relevant information   Don’t miss out on gaining the insights to revolutionize your customer service!   Save your free spot now!   #Webinar #CustomerService #SupportOperations #Cloudstride #Document360 #KnowledgeBase

In today’s fast-paced world, timely access to accurate and well-structured knowledge is key for both teams and customers! Having the right information when it matters most can make all the difference!   Whether you're a technical writer at a SaaS company, a developer crafting API documentation, or a production operator publishing SOPs, Document360 can help you bring all your knowledge together in one elegant platform.   Navigate through clear manuals, in-depth knowledge bases, and SOPs—accessible anytime, anywhere.   Plus, our AI-powered search delivers instant, summarized answers in a single view, providing a ChatGPT-like experience seamlessly integrated into your knowledge ecosystem.   Get a closer look by watching the full video.   #Documentation #AI #APIDocumentation #TechWriting #SaaS #KnowledgeBase #SOP #Document360

Mark your calendars for November 5th and join Suprej Venkat, our VP of Growth, at the Tekom Fair in Stuttgart!   In his engaging session, "GenAI for Technical Writers: Your New Best Friend or Just a Clever Robot," Suprej will dive deep into how generative AI is transforming the role of technical writers. He’ll explore not just the capabilities, but how AI can act as a powerful ally—enhancing creativity, simplifying workflows, and taking your documentation to the next level.   Learn how features like the Glossary Generator, AI Writer, and more from Document360 can empower you to work smarter and deliver greater value to your teams and users.   Don't miss this chance to discover how AI can be a game-changer in your technical writing journey!   #tekom2024 #GenAI #TechComm #Stuttgart #TechnicalWriting #Document360

Stop by and say hello at booth 2B05 at the tekom Fair 2024, at Stuttgart from Nov 5th to 7th!!   Connect with our team, discover the latest trends in the technical documentation space, and participate in our lucky draw.   You might be the fortunate winner who might walk away with a Microsoft Surface laptop!   Plus, there are plenty of other amazing prizes waiting for you.    Head over to our booth and see if fortune favors you!   #tcworld2024 #tekomfair2024 #Stuttgart #document360

At the upcoming tcworld conference in Stuttgart on November 5th, Selvaraaju Murugesan, our Head of Data Science, will be leading a workshop titled "Content Audit for GenAI Readiness".     If you are facing the dual challenge of creating technical content that caters to both human readers and GenAI-based systems, this workshop is a must-attend!     What can you expect?     - Insights into the characteristics of GenAI systems  - Content audit components  - Step-by-step guidance on undertaking a content audit  - Using metrics and analytics to fine-tune content     Join us in Stuttgart for this insightful workshop!    #tcworld2024 #GenAI #TechComm #Stuttgart #TechnicalWriting

We have rolled out a ton of new features this month to enhance your documentation experience!   Ask Eddy, our AI assistant can now chat with your users like a pro, learning from past interactions and answering the queries faster than ever. Plus, Eddy automatically pulls up related articles based on what article the user is reading—no more endless searching!   Want a closer look at users' conversations with Eddy? Now, you can filter chats by query topic, response status, and feedback type. You can leverage these insights to optimize your documentation and boost user satisfaction.   Take control of your content layout with our WYSIWYG editor! Rearrange content blocks in seconds by clicking the arrows next to them.   Keep your content safe! Reviewers can now leave comments and update workflow statuses without modifying your content.   The updates don’t stop here!   Swipe right to see all the new features waiting for you >>   #AskEddy #AI #Documentation #KnowledgeBase #ProductUpdates #Document360