Why can't ChatGPT answer simple questions about MSDYN365 apps?
When ChatGPT was released, I decided to give it a try.
At first, I got excited about how the application uses natural language to respond to simple questions.
However, when I started asking questions about the features and capabilities of enterprise applications like Business Central, I understood that a Pre-Trained Language Model (ChatGPT stands for Generative Pre-Trained) could not give me the information I needed. Even Microsoft Copilot, designed to answer questions related to Dynamics 365 applications, can only repeat what's available on the Learn Microsoft website.
The problem with natural language processing is not the technology but the knowledge base it can access. After all, if AI can be used to diagnose health conditions, it can definitely help consultants close knowledge gaps, learn how to apply features to address clients' requirements and troubleshoot errors. We didn't know how until now.
Over the last few months, I have been working on an AI tutor for Dynamics 365 applications, and I will soon have a working prototype. This tutor will be radically different from ChatGPT or Copilot because it can:
- Access a proprietary knowledge base so it can answer questions with accuracy
- Understand the application core code to consider the technical side of features and pages
- Frame questions and answers using business process frameworks
Almost twenty consultants in six countries have already accepted my invitation to be a BETA tester and test the first prototype. For now, it will have limited features and work only for Dynamics 365 Business Central.
I am asking you to join me in this journey of discovery so we can shape the future of natural language processing for enterprise application users or consultants.
Comment with "Tell me more" on this post to learn more about the pre-release program. Whether you are a consultant, user or an organization using Microsoft Dynamics applications, you can contribute to the design of the next-generation AI tool for enterprise applications. In return, you can purchase licences for you or your organization at a fraction of the market value when we are ready to launch.
Regards
Alfredo
#msdyn365 #msdyn365bc #NLP #AI #professionaldevelopment