NPSx℠

🎇 We're thrilled to launch the first look at our jointly-endorsed Global Standards for Customer Experience today! Based on our CX Advance Framework, with valuable contributions from Kantar and Qualtrics, these standards are set to transform how organizations approach customer experience around the globe. 📰 Read all about our joint efforts: https://bit.ly/4bL3OwM 👉 Access the standards and share your feedback today: https://bit.ly/4bPJpXw Bain & Company #ChangeMakers #CX

The wait is over! Our "Third Wave of CX" course is now live, exclusively for MyCX members. 🌟 This masterclass video course dives deep into the current state and future of customer experience, exploring key themes like: 🌐 The New Imperatives for CX: Learn how we arrived here, key hallmarks of the Third Wave, and what exceptional looks like in this new era 🚀 Innovative Strategies: Understand how leaders are staying ahead with cutting-edge CX methodologies. Join us on this exciting journey and transform your approach to customer experience with insights from Stanford Swinton. Crafted by instructional designers Sarah Rosenthal and Chris Neidig. 🎓✨ Our MyCX community now has access. Dive into the course today and be part of the future of customer experience! #CustomerExperience #CXInnovation #FutureOfCX #MyCX #Training

🗺 How effective are your CX strategies, really? NPSx Director Diya Sikka reveals why identifying and addressing gaps in your customer experience is crucial for success. By evaluating your CX from an outside-in perspective, you can accelerate improvements and drive business growth. 🌟 🧭 Discover your CX Truth today: https://bit.ly/3RU6YHK #CustomerExperience #CXInnovation #PerformanceImprovement #CustomerExperienceManagement #CXRoadmap #CXAccreditation #CX

Big things are coming! 🌟 On July 16, we unveil something extraordinary with Kantar in London. Watch this space... #CX #Leadership #GlobalStandards #BestPractices #ThirdWaveofCX

🎬 Quiet on set! Take a behind-the-scenes peek at our upcoming course launch. We’re putting the final touches on the “Third Wave of CX" course, filmed in our New York City office (what a view, right?), and we can’t wait for learners to dive in. 🎥 This inspiring new course features cutting-edge insights from Stanford Swinton and highlights the crucial imperatives organizations need to navigate the current era and future of customer experience. A big round of applause to our NPSx instructional designers, Sarah Rosenthal and Chris Neidig, for crafting this transformative learning journey. 🌐✨ Stay tuned for updates as we prepare to launch this content. Available exclusively for MyCX members. #ThirdWaveofCX #NPSx #EnterpriseTraining #CX #InstructionalDesign

"What happens at your organization when revenue is up, but NPS is down?" In New York last week, we hosted a candid roundtable of customer-focused executives from industries spanning agriculture, non-profits, healthcare, insurance and more. Together, they shared their challenges and approaches to questions like: 🌟 Am I thinking beyond traditional CX metrics to truly unlock customer value? 🌟 Are my CX initiatives driving real business outcomes? How do I get past correlation and prove causation? How are our efforts affecting customer value? 🌟 How can I overcome challenges in integrating predictive analytics? Is my organization ready for this today? What would getting started look like? ✨ In the #ThirdWaveofCX, leaders are moving past the fixation on customer feedback metrics alone and enacting strategies that focus on customer value management to drive growth. We look forward to intimate executive discussions like this to continue - watch this space! 👏 Thank you to all of the executives for engaging and joining us, and to the NPS Prism team and Rob Markey for bringing your expertise to the table. Koley Corte Jordi Sangil Natalie Parish Stanford Swinton Erin Wallace Diya Sikka Autumn Gibbons, PMP Evan Brennan-Johnson Talli Pinhasi Sarah Grothaus Abhii Parakh Bethany Adamonis Rahul Sethi Lina Ayre, MBA Ajay Chidrawar Leslie Pascaud

Hey, CX Innovators! 🛠️ We’re curious – which experience management tools / platforms are you relying on? Help us shed light on how teams are applying these tools today. Take the Survey: https://bit.ly/3ROvtpM 🎛️

🎧 Listen up 🎧 Catch the Third Wave of CX on InMoment's XI Cafe podcast. Our very own Stanford Swinton chats with host Simon Fraser...don’t miss it! 🌊 Personalized experiences and predictive analytics are more than trends; they're transforming how we build lasting customer relationships. 🌊 Listen today: https://bit.ly/4exZZxS #CustomerExperience #CX #PredictiveAnalytics #Personalization #CustomerLoyalty #Innovation #NPSx #InMoment

🎆 Did you catch us at #X4LDN? Rounding out a busy week of #CX in the UK, our team was on the ground in #London to celebrate new insights and innovations with Qualtrics and over 1.5k attendees. X4 London was packed with activity, including Kirstin Simons and Paul S.'s breakout session, "Meet the Third Wave of CX," an executive roundtable featuring Philip Sager, great conversations at the Bain & Company booth, and inspiring presentations and networking moments across the summit. What a day! 🥳 Did you attend? Share your biggest takeaway below! 📰 And, in case you haven't heard, Bain & Company and Qualtrics have expanded our partnership - one that will foster a wave of fresh innovation to enhance both customer and employee experiences. Read more about our expanded partnership: https://bit.ly/3VDFuZa #QualtricsX4 #NPSx #CX #Event

We had a *fantastic* time in Oxford at our NPS Loyalty Forum last week. 🥳 A major thanks to our hosts, Saïd Business School, University of Oxford, and all of the executives who joined us! 👏 We'd especially like to thank our presenters for sharing insights and leading an incredible range of discussions during our time together: Jonathan Reynolds, Amanda Yu, Andrew Stephen, Dr Alex Connock, Philip Sager, Paul S., Dannielle Gann, Kanishka Bhattacharya, Christopher Rastin, Dr. Kristina Rodig, Kirstin Simons, Peter Aitken 👏 Catch a glimpse of our experience together below! 🤩 Looking to join our the next Forum? Register your interest to join us in Florida this November: https://bit.ly/3KJdMDO #CX #NPSLoyaltyForum #ThirdWaveCX #Oxford