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For Insurance Times’ latest Expert View, automation software expert RDT Limited’s chief executive Mark Bates sat down with Insurance Times deputy editor Yiannis Kotoulas to discuss the state of claims management, how automation and AI can help, and what challenges the sector may have to overcome. https://lnkd.in/eWsyBU7z #insurance #insuranceindustry #insurancenews #ukgi #insurancebroker #brokers #broker #insurers #insurer #mgas #mga #b2b