Skip the Queue

🎢 Season 6 of the Skip the Queue Podcast is launching soon! 🎙️ A podcast for professionals working in the visitor attraction sector. 🎙️🥳 . Why have we created Skip the Queue? Well, those who work in visitor attractions pour their heart and soul into providing an exceptional experience for others. In our opinion, they don’t get the recognition they deserve. Our goal is to change this and draw attention to all the fabulous work they do! . Each episode is packed full of valuable and actionable information. . Listen and be inspired as industry leaders: . ➡️ Share their innovative ideas, services and approaches. ➡️ Talk candidly about the successes and difficulties they face. ➡️ Provide practical tips and advice for those just starting out in the attraction sector. . Listen to the podcasts at https://buff.ly/2GYvDX9 - and make sure to share this with your friends. Skip the Queue is brought to you by RubberCheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Subscribe! skipthequeue.fm #podcast #tourism #touristattraction #museums #museum #gallery #heritage #zoo #themepark #digital #digitalmarketing #digitalagency #creativeagency #podcaster #digitalpodcast #hertfordshire #essex #webdev #digitaldesign

🎙️ Throwback Episode 🙌 “If you want to be trusted, you have to be trustworthy.” 🔑 In this Skip the Queue throwback episode, Lee Cockerell, former Executive Vice President of Operations at Walt Disney World® Resort, shares powerful insights on trust in leadership, business, and customer service. Hosted by Kelly Molson, previous Skip the Queue host 🎧 Watch now and learn from one of the best in the industry! https://lnkd.in/gnCv8ZDD #Leadership #Trust #LeeCockerell #SkipTheQueue #DisneyCustomerService #BusinessSuccess #Integrity #CustomerExperience #Podcast #KellyMolson #WorkplaceCulture

🎬 Watch the full interview with Paul Griffiths, CEO at Al Jazeera Al Hamra Heritage Village. Paul returns for a record breaking 4th time and it really is such an interesting conversation about the first 90 days in his new role, including his experiences at the Ras al Khamah Art Festival which took place during February. Head over to RubberCheese YouTube Channel, and remember to like and subscribe for new episodes! https://buff.ly/2dlqcWG Skip the Queue is brought to you by RubberCheese a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on X or Bluesky @skipthequeue.fm for your chance to win the books that have been mentioned in this podcast. Competition ends on 19th March 2025. The winner will be contacted via Bluesky. #SkipTheQueue #NewPodcast #PodcastEpisode #VisitorAttractions #HeritageSites #CulturalTourism #RasAlKhaimah #UAEattraction #JazeeraAlHamra #History #Museums #TravelAndHistory #CareerJourney #Leadership #MuseumManagement

🎙️ Throwback Episode: The 2 Things That Drive Success! According to Lee Cockerell, former EVP of Walt Disney World® Resort, success—whether in parenting or business—comes down to just two things: ✅ Safety – A place where people feel valued & heard. ✅ Education – Opportunities to grow & develop. Create an environment where people matter, and they’ll thrive. 🌟 🎧 Listen now on Skip the Queue! https://lnkd.in/gnCv8ZDD #Throwback #Leadership #LeeCockerell #SkipTheQueue #WorkplaceCulture #BusinessSuccess #EmployeeEngagement #PsychologicalSafety #CustomerExperience

🎙️ Throwback Episode: The Secrets Behind Disney’s Customer Service! 🎢✨ We’re taking a trip back to Season 2 of Skip the Queue with a legendary guest – Lee Cockerell, former Executive VP of Operations at Walt Disney World® Resort! 🌟 Lee shared the three key principles that make Disney the gold standard for customer service: ✅ Hire right – Find the best people and set clear expectations. ✅ Train right – Invest in world-class training and continuous learning. ✅ Treat them right – Create a culture where employees love coming to work. When your team is happy, they’ll go above and beyond for your customers. That’s the Disney magic! ✨ 🎧 Revisit this must-listen episode with Kelly Molson now! https://lnkd.in/gnCv8ZDD #ThrowbackEpisode #DisneyCustomerService #LeeCockerell #CustomerExperience #SkipTheQueue #Leadership #CX #Hospitality #ThemeParks #ServiceExcellence #KellyMolson

🎬 Watch the full interview with Paul Griffiths, CEO at Al Jazeera Al Hamra Heritage Village. Paul returns for a record breaking 4th time and it really is such an interesting conversation about the first 90 days in his new role, including his experiences at the Ras al Khamah Art Festival which took place during February. Head over to RubberCheese YouTube Channel, and remember to like and subscribe for new episodes! https://buff.ly/2dlqcWG Skip the Queue is brought to you by RubberCheese a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on X or Bluesky @skipthequeue.fm for your chance to win the books that have been mentioned in this podcast. Competition ends on 19th March 2025. The winner will be contacted via Bluesky. #SkipTheQueue #NewPodcast #PodcastEpisode #VisitorAttractions #HeritageSites #CulturalTourism #RasAlKhaimah #UAEattraction #JazeeraAlHamra #History #Museums #TravelAndHistory #CareerJourney #Leadership #MuseumManagement

🎙️ NEW EPISODE LIVE 🙌 Imagine going for a job interview and ending up face-to-face with His Highness Sheikh Saud, the ruler of Ras Al Khaimah! 😲 That’s exactly what happened to Paul Griffiths during his hiring process for CEO of Al Jazeera Al Hamra Heritage Village. What did they talk about? How did Paul handle this unexpected twist? 🤯 In this episode, Paul Marden interviews Paul Griffiths to explore his first 90 days in the position, highlighting his experiences, key learnings, and achievements since stepping into this exciting new role in the Emirates. 🎧 Listen to the full episode now to hear the incredible story! 👉 https://buff.ly/zBKWcpW #SkipTheQueue #NewPodcast #VisitorAttractions #HeritageSites #CulturalTourism #PodcastLovers #TravelAndHistory #RasAlKhaimah #UAE #JazeeraAlHamra #HeritageVillage

🎬 Watch the full interview with Andy Povey and Paul Marden about their latest project, Crowd Convert, which aims to rehumanise commerce for the visitor attraction sector. Kelly Molson, the podcast queen returns to interview them. Head over to RubberCheese YouTube Channel, and remember to like and subscribe for new episodes! https://buff.ly/b6f9NdK Skip the Queue is brought to you by RubberCheese a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on X or Bluesky @skipthequeue.fm for your chance to win the books that have been mentioned in this podcast. Competition ends on 13th March 2025. The winner will be contacted via Bluesky. #GuestHost #SpecialEpisode #SkipTheQueue #BigNews #VisitorAttractions #TicketingSystem #CrowdConvert #SpecialEpisode #TopSecret #PodcastQueen #TicketingSystem #CrowdConvert

🎙️ NEW EPISODE LIVE 🙌 Paul Griffiths shares his journey to becoming CEO of Al Jazeera Al Hamra Heritage Village in Ras Al Khaimah, the third-largest emirate in the UAE. From an unexpected recruitment call to multiple interviews and a visit that sealed the deal, Paul reflects on the exciting path that led him to this incredible role. Hear about his first impressions, the decision-making process, and why he knew this job was the perfect fit. 🎧 Listen now: https://lnkd.in/gwJbEZtN 🔗 Subscribe: skipthequeue.fm 🎵 Spotify: https://buff.ly/gVIZ3w3 🍏 iTunes: https://buff.ly/AZe3ngZ Skip the Queue is brought to you by RubberCheese a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. 📢 Follow us on Bluesky (@skipthequeue.fm) for a chance to win the books mentioned in this episode! 🎁 Competition ends on 19th March 2025. The winner will be contacted via Bluesky. #SkipTheQueue #NewPodcast #PodcastEpisode #VisitorAttractions #HeritageSites #CulturalTourism #RasAlKhaimah #UAE #JazeeraAlHamra #History #Museums #TravelAndHistory #CareerJourney #Leadership #MuseumManagement

We had a great time recording this episode with StQ veteran Paul Griffiths