306 total
Brake doesn’t lock properly which is a safety issue. In order to raise a warranty claim I need to send videos however this issue is intermittent so hard to get a video of this.
Date of experience: 05 September 2024
Just returned from a trip, and I'm glad I chose this stroller. It folds quickly with one hand, is convenient, very lightweight, and comfortable. The mesh on the canopy is perfectly positioned to keep an eye on the baby while they sleep. The brake pedal works flawlessly with no fuss. I had to buy a footrest separately, and its design is a bit questionable, but overall, everything is great!
Date of experience: 11 August 2024
Not all of my ordered items arrived and having a hard time trying to get in touch with the store.
Date of experience: 22 August 2024
Reply from Joolz
Dear Carolina,
We are sorry to hear that you did not receive the complete order. Our apologies for this. We asked our warehouse to send the missing items as soon as possible. You will receive an email as soon as it is shipped.
Our apologies for the inconvenience.
Kind regards,
Team Joolz
They were very helpful explaining the replacement product I needed and gave me a 20% off coupon too!
Date of experience: 17 August 2024
When I ordered from the website, one of the items was backordered but I ordered it anyway. I ended getting both items together which I'm super happy about that.
Date of experience: 11 August 2024
I bought the summer seat for my day+ pram on the 04/08 for the hot weather and I am still waiting for delivery which was supposed to be 5 to 7 days! It is now 21/08 and still no delivery. I am very unsatisfied customer and so is my baby!!! 😢
Date of experience: 04 August 2024
Reply from Joolz
Dear,
Thank you for your message. We are sorry to hear that you did not received your order. Our sincere apologies for this. From the tracking number we see that the orders has been delayed. We see that its has been delivered now at an UPS collection point.
If you would prefer not to collect it, we completely understand. In that case, we can contact UPS and ask them to try to deliver it to your home address (as they should do) as soon as possible. Please confirm on info@joolz.com if this is okay or if you would prefer to collect it from the UPS service point instead.
Again our apologies for the inconvenience.
Team Joolz
I still haven’t got my order number and I’ve also contacted the support and haven’t got any respond either.
Date of experience: 04 August 2024
Reply from Joolz
Dear Matilda,
Thank you for your message. We are sorry to hear that you did not received your order. Due to a technical error some orders were not visible in our system. Our apologies for this. I see that my colleague created a new order for you and you can expect this within a few days.
We are sorry for the inconvenience.
Team Joolz
Aer+ ideal for city walk-up
We originally bought the Aer+ for two upcoming trips now that our daughter is 9 months old and too heavy to carry. The silver lining however has been the ease of use in getting in/out of our front door, which is separated from the sidewalk by two sets of stairs and a gate. Our Uppababy Vista, while fantastic, is too large and heavy to do this on one's own easily, especially while also managing a large dog. Highly recommend for city dwellers looking to simplify a quick pop-out from the house.
Date of experience: 07 March 2024
The Aer+ was actually third on the list of purchase possibilities for a quick folding, light travel stroller. I would urge anyone wanting a lightweight, beautifully constructed and simple to fold stroller to test this one. The other two main contenders, and two others in the same price area, were actually no competition at all. To be fair, one came close.
Purchased in Ocean Blue, overall looks are attractive and strong without being heavy. A comfortable reclining or flat seat, a wide sun/rain canopy and optional foot rest make for relaxed walks with plenty of storage space in the under seat basket.
Main advantages of this stroller are the light weight and small folded size. Topping the list is one handed folding and steering. Ideal for solo travellers.
Service was excellent. 5-7 days is promised but ours arrived in 4.
Date of experience: 07 May 2024
During the flight one of the front wheels of our Joolz Day+ was lost. Turns out it's very difficult to find spare parts. Official website has limited availability
and wheels are not cross-compatible between models, making buying on classifieds difficult.
Luckily, after contacting support we were sent a set of wheels, so that we can continue using our stroller. Thank you!
Date of experience: 17 March 2024
Reply from Joolz
Dear,
Thank you for your message. Im sorry to hear that you had this experience. Unfortunately if something is not offered on the website it can only be ordered through one of our retailers. I can understand that this can be frustrating and our apologies for this.
My customer service colleague will contact you to see how we can solve this for you according to your wishes.
We are very sorry for the inconvenience.
Kind regards,
Team Joolz.
Very bad experience with the shop.. Doesn't respect delays, impossible to reach.. Not to be recommended. Had to cancel and ask for a refund
Date of experience: 25 July 2024
Reply from Joolz
Hi Thorsten, we are very sorry there was a delay with your order. We will further investigate what went wrong to avoid this happening again in the future. As per your request, we cancelled the order and processed a refund. If you have any questions, please let us know. We are happy to help!
Joolz
Wasn't very helpful at all still waiting for cup holder, was my fault I ordered wrong colour bar however bar hadn't even been sent and wouldn't even just swap for change of colour had to wait for it to arrive then send back
Date of experience: 22 July 2024
Reply from Joolz
Hi Diana! Thanks for reaching out, I am sorry you had to follow the return process since sadly we do not process color swaps. We will further investigate how can we improve this process. The cupholder is part of a preorder, we have processed the order now since we just restocked. You can expect the delivery later this week. We have sent you more details via email. Let us know any doubt, we are happy to help!
I have ordered rain cover, mosquitoes protection and cup holder for our Joolz Day+ stroller. Everything from this company is really good quality and easy to use. I like minimalistic but modern design. I didn’t use mosquitoes protection yet but rain cover saves on rainy days, easy to put on and I am sure can work for all strollers not just Joolz. Cup holder sometimes falls when entering narrow doors, but in general a very useful accessory to keep my hands free while keeping my drink in easy access. I also appreciate their packaging that can be reused.
Date of experience: 10 February 2024
Very easy buying process and quick delivery. Only return system is requires improvements since you need to log in back to your account and see your status after few day. This should be more automated and shipping label should be send automatically to the email in same hour. Besides that all good. Very good quality & design of the products
Date of experience: 25 February 2024
Fantastic travel buggy (AER+) that comes with a travel bag and raincover. It goes in the overhead compartment which many will question when you get to the plane as it doesn't look like it can fold that small. Everyone is always amazed when they see it folded up!! Extremely light to push with 1 hand and with adapter can attach my Maxi Cosi carseat which was a godsend on holiday. I now use the pram for short trips to the shop in the UK instead of using my icandy which is bulky and heavy but better for longer walking trips.
Worth every penny but I think the bar should come as standard instead of paying extra.
The only downfall is the raincover which slips off the top of the pram when it windy.
Date of experience: 14 March 2024
I regret not buying it earlier. It is excellent in all aspects.
Date of experience: 01 August 2024
I placed an order and was immediately charged via PayPal, but my order hasn't been dispatched even after a week. Despite the promise during the purchase that the item was in stock and would be delivered within 2 to 5 working days, this has not happened. I placed the order in Germany, where Saturday is considered a working day, and I waited an additional day before deciding to ask for a refund
Here's a summary of my attempts to resolve this:
I sent a message through their website – no response.
I tried calling the number listed on their website: +31 20 630 48 87 – no sound.
I tried calling the finance team number listed on PayPal: +31 20 630 48 88 – no answer, just an answering machine after 5:00 pm CET, stating it was a public holiday in the Netherlands. I wasn't aware of any public holidays this week, which makes it concerning that nobody answers during the day, and the answering machine gives an incorrect message after working hours.
I called another number I found on their website, but it directed me to a different online store in Denmark, which surprised them as well.
I emailed finance(at)my-joolz.com, the contact provided by PayPal, but received no response. Same with info(at)joolz.com
As a result, I've requested a refund through PayPal and placed my order elsewhere due to the lack of response and resolution. I hope this feedback is useful to everyone, to avoid this shop unless they take serious actions
Date of experience: 01 August 2024
Reply from Joolz
Dear Franck,
First and foremost, I want to extend our sincerest apologies for the inconvenience and frustration you have experienced with your recent order. We take your concerns very seriously and appreciate you bringing them to our attention. Unfortunately I can't find your order or contact request under this name, would you be kind enough to send us all the details to info@joolz.com so we can investigate further. Thank you in advance. Have a nice day, Joolz
Ordered the Joolz Aer+ belly bar - this wasn't delivered to my house and ended up being sent to a Parcelly location.
They returned the parcel to Joolz after 3 days (not sure why as I was never told there was a deadline to collect).
I've emailed Joolz to send an update and re-deliver my parcel over a week ago and no response.
I have paid for the belly bar and received no product or communication.
None of the tracking links working either.
Date of experience: 21 April 2024
Reply from Joolz
Dear Dolly,
Thank you for your message. We are sorry to hear that you did not received your order. I see you where already in contact with one of my colleagues and that a new order has been placed. You will receive this within a few days.
We are sorry for the inconvenience.
Kind Regards,
Team Joolz
Overall awesome, easy to navigate website, obviously labeled compatibility. I wish my cart items remained in my cart (if I left my cart alone for even a few minutes and returned to this mobile web browser, the cart would again be empty). This could be me rejecting cookies but the necessary ones should cover this.
Date of experience: 19 February 2024
After some due diligence, as it's our first child, we chose for Joolz, and how happy are we with that outcome! Comfortable suspension, easy to fold, big shopping basket and - most important of all - clearly very comfortable as our son loves to do naps in the buggy during city walks. A buggy we'd be happy and confident to recommend!
Date of experience: 14 July 2022
