WONDRx Provider App is built for all Healthcare Providers ranging from Pharmacy, Pathology, Radiology, Physiotherapist, Dietician, Nurse etc, who are interacting or servicing Patients. With this App, Healthcare Providers can get new Patient references; can manage their Patients for enhanced loyalty & repeat purchases of medicines or services; can run online digital marketing campaigns in their local vicinity to potential Consumers; you get empowered to make better decisions from the meaningful Data Analytics. WONDRx is bringing this unique technology in order to enable Digital enablement for all healthcare providers and that they should not be left out in the new Digital age of business. We are adding the Digital business power to each Healthcare Provider at a single click of App download. Just download the App and get started on your Digital business growth journey with WONDRx.

WONDRx Provider app enables you to get new Patient references from Doctor’s clinic in real-time, you can invite your Patients for better loyalty management, you can manage repeat purchase reminders for each Patient, you can run Digital marketing campaigns and much more. We make you Digital ready with WONDRx Provider App and add business power in this Digitally competitive world.

WONDRx Provider application currently works only on Android and iOS Compatible mobile devices. WONDRx shall keep the users informed on new product developments from time to time.

If you encounter any difficulties, please feel free to reach out to our support team. You can contact us by sending an email to care@wondrx.com or by calling us at +91-84548 01234 for assistance. We're here to help.

WONDRx has an integrated suite of Products being, ‘WONDRx SMART Rx App’ for Doctors; ‘WONDRx Provider App’ for rest other Healthcare providers and ‘WONDRx Consumer App’ for Consumers/Patients. Any Consumer/Patient can reach out to you directly through the App and also Doctors can refer Patients to you through the App - upon request made by Patient to the Doctor. On the WONDRx Provider App, you will get a notification of such references/leads – you need to accept the lead in order to proceed and this must be done within a certain timeframe as if time limit crosses, then the lead will expire.

Go to the section “Let’s promote you” on the home page of the App and follow the steps. Still you need further support, just write to care@wondrx.com and we will fix this for you or else give a missed call on +91 84548 01234

Goto “Build Your Network” section on the home page of the App and follow the steps.

To update or change your profile details, please follow these steps:

1. Open the app and go to the top right corner where you'll find your profile picture icon.
2. Tap on the profile picture icon to access your profile section.
3. Within your profile, you'll be able to Edit to make the desired changes to your profile
4. Do SAVE the changes before exiting this section

No, you cannot use the same mobile number to register as another healthcare provider after you have registered earlier with that mobile number. Each mobile number is associated with only one unique provider profile. If you have multiple healthcare businesses or profiles, you will need to add each profile against a unique mobile number. However, if you need WONDRx Provider App to be deployed on multiple Phone Numbers within your centre/shop then this is possible. Here the Provider App and the User Profile is cloned onto multiple Mobile Numbers of Phones. Each individual will then see the same Data and will have access to the entire historical records as well.

Yes, you can get this premium feature at a price. Write to care@wondrx.com or give a missed call at +91 84548 01234

WONDRx application may get auto locked due to long inactivity. You can regain access to the App by entering the OTP which would be sent to your registered mobile. If you require additional assistance, please don't hesitate to contact us at care@wondrx.com

Please email us at care@wondrx.com or +91 84548 01234

To register again after uninstalling the app, follow these steps:

1. Download the WONDRx app from the Play Store or Apple App Store (for iOS).
2. During the registration process, it's recommended to use the same mobile number that you used in your previous registration. This ensures that you retain your prior history and data.
3. If you plan to change your mobile number, make sure to transfer your WONDRx account to the new number. This is important to prevent any data loss to another user who might use your previous mobile number to download the WONDRx app. Write to care@wondrx.com to get help on this

Due to stringent Privacy laws the data download is not permitted, however all the data is accessible on the App all the time.

Yes, you can refer them to WONDRx. Here’s how:

1. Login to the Application: Start by logging into your WONDRx account.
2. Navigate to the Home Screen: Once you’re logged in, go to the home screen of the app.
3. Locate the “Build Your Network” Option: You’ll find an option called “Invite People” on the home screen.
4. Click on “Invite People”: Tap on “Invite People” to initiate the referral process.

Click on “Add People”: Follow the prompts to add the fellow Healthcare Providers you want to refer. By following these steps, you can easily refer your colleagues and expand your network .

Data Privacy laws restrict any such transaction without consent. You are required to maintain high level of data privacy regarding patient's data.

You are not allowed to use any part of patient's data for any other commercial purposes. Any such act by you will be considered as violation of terms and conditions and can lead to stern action against you.

Just click on the “New Leads” section on home page to view and process new leads or you can click on “Accepted” section to view and process the previous prescriptions where you hadn’t entered the amount or the same was not marked as Delivered or Rejected or Expired. For each lead accepted, one Rx Coin will be deducted. Rx Coin is a fixed charge taken by WONDRx for passing the orders/Rx lead to you for further fulfilment. Each Service provider has a different Rx Coin charge amount which will be notified in the App directly when re-charging the Rx Coin. Once you view the prescription you can enter the amount for your service mentioned in the Rx.

Rx Rejected means that the Rx which was sent to you was rejected by you, such records are visible in ‘Rejected’ section of the Home page. 'New Rx/Orders' rejections beyond a permissible limit may lead to suspension of your WONDRx Provider App Account.

You can easily initiate the process by clicking on the ‘Claim Credit Back’ option when you view the prescription (Rx) in either the ‘New Leads’ or ‘Accepted’ Section. These sections are conveniently located on the homepage of the app. WONDRx will refund the Rx-Coins credit back to your Rx Coins balance after reviewing the request or give you additional Rx-Coins. Invalid or Untrue Credit Claim raised may lead to suspension of your WONDRx Provider App Account

The 'Rx/Order' viewed by you and not yet completed will be visible here. Once you put the Amount charged, then it will be marked as Delivered. Always enter the amount charged against each lead received.

Rx-Coins is a terminology used for each Rx/Order view. One Rx-Coin balance means that you can view One Rx/order received. Do ensure that you have enough balance of Rx-Coins for uninterrupted business continuity. Zero Rx-Coins balance will not allow you to view the Rx/Order received.

Rx/Order can be shared to you by the Doctor and/or the Patient via the WONDRx Doctor App and WONDRx Consumer App respectively.

Every prescription/Order shared with you by Doctor or Patient has an expiry time. View the Rx/Order as soon as you receive it before it expires. Even while rejecting a Rx/Order there are options to reverse your action but for certain seconds only.

You can view your balance Rx Coins and check your recharge status by clicking on the Rx Coins icon located at the bottom of the home page in the WONDRx App. This will take you to a new page where you can see your current Rx Coins balance, recharge your Rx Coins, and view a list of your recharge amounts and any claimed back credits.

Payment can be made through various modes such as Wallets, UPI’s, Net banking, Credit Cards, Debit cards as available in the WONDRx Provider App. Go to Rx Coins section and click on “Recharge your Rx Coins” and follow the instructions.

The Rx/order generated in the system will be shared with only one Provider at any given point of time. However, if the Provider rejects and/or does not view the Rx/order in the specified time period, then the Rx/order will be shared with another Provider. To know your specified time-limit of new Rx/Order expiry, please write to care@wondrx.com

WONDRx doesn't engage in money collection from Patients. You are directly liable for payment collection from patients for product/services given to the patient. WONDRx would only connect and bridge you with the Patient and make your business go digital without having to spend your own money in creating digital platforms.

WONDRx Provider App annual subscription cost is very much there. Write to care@wondrx.com to know more

Annual fee once paid cannot be claimed back as refund. However, in case of double payments for the same service, refund will be issued. Please mail your query at care@wondrx.com

Rx-Coins once purchased cannot be claimed for refund. Please mail your query at care@wondrx.com.

Leads that you do not accept will eventually expire and be categorized as 'Expired' in the Home section and You won’t be able to view them. Continuous expiry of received leads beyond a permissible percentage, will result in suspension of your account.

By setting the filter in Leads section you can filter Leads accordingly to see the number of New, Accepted, Expired and Rejected Leads between chosen timeline.

Business Analytics helps you analyse your lead acceptance, rejection, and expiration rates over different time periods. This can provide valuable insights into your service performance and areas for improvement.

Yes, you can track the performance of your services each month. With the help of our graphical representation on various leads you can get a better understanding of your performance each month having data displayed on all three Leads (Accepted, Rejected, Expired). You can Also get a detailed Number of total leads Shared, Accepted, Expired, Rejected and leads where bills amount is pending.

Filters applied in the “Leads” section will show relevant changes in Business Analytics as well.

Yes, you can switch between viewing graphical data for Doctors and Patients by selecting the desired customer type in the filters.

To promote your company, you can run WhatsApp campaigns within the app. Start by navigating to the "Let's Promote You" section

Yes, you can customize the content of your campaign to add information about your company, services, and any special promotions or offers.

You can track the performance of your campaign in the Campaign analytics Located within the WONDRx Provider App. Metrics such as the number of messages sent, delivered, and read, as well as any responses received, will provide insights into the campaign's effectiveness.

Running a WhatsApp campaign through WONDRx Provider App can help you reach a specific audience of healthcare professionals and patients who are relevant to your services. This can lead to increased brand visibility, potential business growth, and improved customer satisfaction.

Yes, there is a cost associated with running WhatsApp campaigns, which will vary depending on the campaign's scale and reach. You can make payments for the campaign directly within the app or by using your Rx Coins.

Absolutely! If you need assistance or have questions about creating and managing your WhatsApp campaign, please reach out to our support team at care@wondrx.com. We are here to help you make the most out of this feature.

There are no limitations on the number of campaigns you can run simultaneously, depending on your subscription and the terms set by WONDRx. Be sure to check the app for details.

WhatsApp campaigns cannot be paused, it can directly be Terminated.

Running a WhatsApp campaign allows you to advertise your company, its services, and special offers to a targeted audience of doctors and patients. It's an effective way to gain exposure and increase your business profits.

Yes, the charges are on the basis of message transmission attempts made by the server and if the message was not delivered for whatever reason, we will still charge the attempt made. Usually, if the recipient has not blocked the campaigns, is in good signal area then the messages will get delivered.

Once your campaign content (Image + Text) has been uploaded, it goes through a quality check and once approved, the campaign will get executed. WONDRx retains the rights to reject any campaign without citing any reasons. Campaign content approvals may take upto 2 weeks as well depending on the campaign load. You are strongly advised to carefully vet the content and image at your end before uploading the same.

The Campaign Analytics section is a feature in the app that provides insights and data related to your campaigns. To access it, log in to the application, navigate to the Home Screen, and locate the Campaign Analytics Section below the "Let's Promote you" Module.

You have the option to use our pre-existing templates, modify them, or create new ones. If you choose to edit a template, you'll be required to provide relevant information within the template.

After selecting the "Edit Template" option, you can name your campaign and add cover text. Once this is done, your modification will be sent for approval to WONDRx.

Once your modified template is approved, you will be able to see it in the list of templates, and you can use it for your campaigns.

You can select your campaign's target audience from your contacts, also we have categorized the Audience as doctors and patients.

The cost of your campaign is determined by the number of people you've selected, and it includes GST. You can choose to pay for your campaign using Rx Coins(in Rs), which is the in-app currency, or opt for other payment methods like internet banking, UPI, card payment, or wallet payment.

You can use your Rx Coins Credits (In Rs) to pay for your campaign in the billing section. the value of Rx Coins may vary depending on your provider type however the campaign module will calculate only the pre-fixed charges applicable to the campaign and deduct the same from the Rx-Coins. Alternatively you can pay the charges separately as well – just follow the steps given on the app.

You can check the status of your campaign by choosing "Campaign List" under “Let’s Promote You” section which is located in the home page or by clicking on "Campaign Analytics" on the home page, If your campaign's execution date is in the future, it will be listed in the "Awaiting Execution" section, if your campaign is executed successfully, you will find it in the "Completed" section of the Campaign Analytics.

Yes, you can terminate a campaign, but only if it has not been executed yet. You can do this by viewing your campaign in the "Awaiting Execution" section and clicking the Terminate Button.

After terminating a campaign, you will receive an instant refund in the form of Rx Coins. The campaign will be moved to the "Terminated" section in the Campaign Analytics. If you have any further questions or encounter any issues while using the WONDRx Provider App, please reach out to our support team at care@wondrx.com.

To add Emergency contacts in WONDRx Provider App, follow these steps:

1. Open the app
2. Locate the Emergency button at the top bar towards right corner.
3. Click on the Emergency button to access your phonebook contacts.
4. Select up to 5 contacts from your phonebook to add them as emergency contacts.
5. Save the selected contacts, and the Emergency button will become active and turn Red in color.

To activate the SOS alert in case of an emergency, follow these steps:

1. Ensure that you have already added at least 5, or less than 5 emergency contacts.
2. On the home page, locate the Emergency button (it will be red if it's active).
3. Press and hold the active Emergency button for 3 to 5 seconds.

SMS messages are sent to the selected contacts which u had added, informing them that u need help in any emergency or urgent situation so as to avoid a disaster.

Yes, you can change your emergency contacts in the app. Look for an option to edit or update your emergency contacts list. Keep your list up to date with people you trust and who can help you in an emergency.

Feature Tags are a way for providers to highlight unique features or offerings for their business, such as "Day and Night Ready to Deliver”, "24*7 Service”, "xx% Off" or "Generic Medicines Available" Etc. These tags help providers stand out and attract customers who are searching for specific services or discounts on WONDRx Consumer App.

Yes, you can add multiple Feature Tags to your profile. This allows you to highlight various unique features or offerings that your business provides.

Feature Tags benefit your business by making it more discoverable to customers who are searching for specific features or discounts. For example, if you offer a 15% discount, customers searching for “15% off” will find your business in their search results, potentially increasing your visibility and customer base.

To locate a specific doctor or patient, use the search bar located at the top left corner of the app’s home page. You can search using either the doctor’s or patient’s name or mobile number.

To access the list of doctors and patients, simply tap the “Customer” icon located in the bottom bar.

"Lead amount" indicates the monetary value associated with the leads generated or received by a doctor or customer. It helps the user in determining how much business has this entity generated for him.

"Total lead count" represents the number of leads that a doctor or a specific customer has sent or has been received within the app.

Yes, you can search for a specific customer using the search bar located at the top left corner of the home page. Enter the customer’s name or mobile number to find and contact them

To contact a customer, tap on the customer icon located in the bottom bar, you will find the customer’s name in the list and see three contact options: WhatsApp, text message, and phone call.

“Pin Your Location” in WONDRx provider App allows you to mark and share your exact location, making your shop or business discoverable to nearby customers, patients, and doctors using the WONDRx Consumer App or WONDRx Doctor App. To enable “Pin Your Location”, go to your menu settings Located at the bottom right corner in the app homepage and click on "Pin My Location". This action will make your shop visible to users near your location

By pinning your location, you increase your visibility to potential customers, patients, and doctors in your vicinity. This can lead to more leads and business opportunities in your area.