1. How is shopping at Amazon Go different than other stores?
One of the ways Amazon Go is different is that it's powered by Amazon's Just Walk Out shopping. Just Walk Out shopping lets you skip a traditional checkout when you pay with your Amazon app (or through a payment method that's already tied to your account). Once inside the store, shop like normal. Anything you take off the shelf is automatically added to your virtual cart and anything you put back on the shelf is removed from your virtual cart. When you’re done shopping, simply leave the store and the technology will automatically charge you for only the items you take with you. The charges will go to the payment method saved to your Amazon.com account, or your credit card. Learn more about Just Walk Out shopping.
2. Do I have to use Just Walk Out shopping at Amazon Go?
No, although we do think it offers the best customer experience, you're welcome to use a traditional check out process. Just let a store employee know when you enter the store and they can open a gate for you.
3. What other payment options are available?
Payment methods may vary by individual store. Some of the payment methods you may find available at different stores include:
Amazon App
To use this method open the Amazon app on your phone, and look for text reading “In-Store Code” beneath the app search bar (you may need to scroll over to find it). Once clicked, a QR code will appear on your phone. Check that the payment method displayed is the one you’d like to use, then head to the gate and place your phone screen, with the code, over the gate scanner to enter.
Credit Card
To shop with a credit card, simply insert it into the credit card reader at the gate.
Amazon One
Amazon One is a fast, contactless way to pay using your palm. If you’re already signed up, simply hold your palm over the gate scanner. If you would like to sign up, look for an Amazon One kiosk in the store lobby, or ask a store employee.
Alternate Methods
If you’d like to pay with another method like cash or SNAP/EBT, a store employee will be able to assist you.
4. Do I have to be a Prime member to shop at Amazon Go?
No. Everyone is welcome to shop at Amazon Go, even if you’re not a Prime member or don't have an Amazon account.
5. How do I find my receipt?
If you shopped with your Amazon app, or a credit card saved to an Amazon account, you'll get a notification via email when your receipt is ready.
If you shopped with a credit card, you can look up your receipt at amazon.com/receipts.
6. Can I shop with my family and friends?
Yes. If you’d like to shop together, scan or swipe in once, then enter the gate together. Any items grabbed by you or someone you entered with will be charged to the payment source used to open the gate.
7. Can I make an Amazon return in Go stores?
You can return most new (opened or unopened) items sold and fulfilled by Amazon within 30 days of delivery. Learn more about how it works on our dedicated Amazon Go returns page.
8. How can I take advantage of a promotion in the store?
Most promotions will apply automatically at checkout, although some require adding the promotion to your Amazon Go In-Store Promo Wallet via a promo code or QR code. You can learn more about the promo wallet on the In-Store Promo Wallet page.
It's important to read the promotion's terms and conditions, which are provided alongside the marketing message you see (either by "clicking" an online campaign, or reading information on our posters in-store). If you're not sure what to do, ask a store employee for help.
9. Are there any Amazon team members who work in the store?
Yes. Our team of store employees is an important part of the experience at Amazon Go. You’ll see employees greeting shoppers at the door, restocking shelves, answering questions, helping with Amazon Online Returns, and making product recommendations.
10. How do I contact customer service?
Get started on our customer service page.
