Newsletter
The ride sharing company Uber pairs you with Uber contracted drivers around your area via their smartphone application for a quick ride. While Uber has been the center of several controversies over the past year, they provide a relatively easy and convenient service. All you need to do as a passenger, is use the Uber app to enter your pick up location. Shortly after, the service pairs you with a nearby driver and you are notified upon their arrival. As for the fares, the company uses a dynamic pricing model based on demand. Rides during rush hour or other congested times would therefore be more expensive than those during off peak hours. While you would think the drivers would be the only ones to be held accountable for their service through ratings, it turns out passengers are assigned ratings as well! After each ride, the driver is given the opportunity to rate his passenger from one to five. If your rating falls too low, it could prove difficult to find a driver willing to pick you up.
A few ways you can improve your rating revolve around politeness and common courtesy, however there are a few more fine points that drivers mentioned on a survey. One of the biggest gripes drivers have, is when their passenger is not ready to go upon arrival. Getting 100% ready before requesting a driver can ensure a high passenger rating. Another thing that makes Uber drivers’ jobs more difficult is when it is a struggle to locate you. Next time you book an Uber ride, be sure to enter in an exact address rather than just hitting current location on the map.
While the drivers surveyed mentioned various things you can do to improve your rating, they also strongly voiced a few things which can earn a passenger a poor rating. These employees use their own vehicles, so people eating and leaving trash in the car is a surefire way to get down voted. Worse than this drivers mentioned how annoying it is when receiving fares far too short to prove profitable considering the time and gas needed to pick you up. Setting illegal zones for pickup, bringing out of control kids, farting, and bringing more passengers than the car can legally fit are all methods which earn passengers low scores as well. Wondering what your passenger score is? If you contact Uber customer support they will provide your rating to you directly. So next time you take a ride with Uber keep these things in mind, especially if you’re a regular user of the service.
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