Newsletter
As the CES 2024 showcased a plethora of technological marvels, VOC AI, a Silicon Valley based VOC (Voice of Customer) customer service provider with over 200k registered users, stole the spotlight, proclaiming its prominence in the software section. With a focus on artificial intelligence and advanced customer service solutions, VOC AI showcased its incredible technological prowess in enhancing customer engagement and operational efficiency. It left a lasting impression on attendees and received numerous testimonies and accolades for its contributions.
The Leading VOC Customer Service Provider
VOC AI combines artificial intelligence to search and analyze user feedback comprehensively. As one of the largest VOC customer service providers, the company has registered a staggering 200,000 customers and served major brands including P&G, Anker, and Bybit. The dynamic team behind VOC AI comprises elite engineers from renowned tech giants such as Microsoft, Alibaba, P&G, and Google, ensuring a wealth of expertise and experience. Their success lies in the development of advanced AI applications that redefine customer engagement. At the core of its offerings is the Voice of Customer AI Agent for Customer Service, a crucial tool that utilizes e-commerce and social media feedback to decipher market trends and consumer needs. This, combined with Consumer Insight Solutions, empowers businesses to align product development with consumer demands and gain intelligent market analysis.
Testimonies Across Industries: Witnessing VOC AI’s Impact
CES 2024 witnessed VOC AI’s triumph, receiving accolades and testimonials across diverse industries, including e-commerce, insurance, social media, and finance. Hardware manufacturers, Anker, Aiper, and Lockin, provided powerful endorsements, highlighting the adaptability and efficacy of VOC AI’s solutions across sectors.
Anker Innovations: A Key Collaboration
The collaboration with Anker Innovations, one of the most prominent Cross-border e-commerce companies, stood out as a pivotal success story.
This key collaborator showcased how VOC AI’s intelligent customer service revolutionized their global operations. Ben Zhang, Founding Partner and Board Member of Anker Innovations underscores the monumental shift that VOC AI has brought to Anker Innovations, emphasizing the scale and complexity of their global customer service operations. Managing over 300 representatives globally and handling a substantial daily volume of emails and phone tickets, Anker faced the daunting task of providing high-quality service across diverse languages and time zones. The collaboration with VOC AI has resulted in a substantial 70% of emails being automatically handled, streamlining operations like refunds and invoice generation without manual intervention. The impact is not just on efficiency but also on the quality and accuracy of service, crucial for maintaining brand reputation. Looking forward, plans to extend automation to call services indicate a commitment to continually enhancing the user experience. Ben Zhang’s testimony paints a picture of VOC AI as a pivotal support system, addressing challenges in multilingual, multi-timezone, and multichannel customer service.
Stella Qin, Global Brand Director, delves into the specific challenges Anker faced in training customer service personnel for various languages amidst an ever-evolving product portfolio. The collaboration with VOC AI has resulted in nearly 70% of emails being automatically replied based on the knowledge base and Agent, eliminating the need for manual intervention in critical operations. This intelligent solution not only enhances efficiency but also provides services in 10 different languages, with 24/7 availability and rapid response times during product launches. Stella Qin’s insights highlight the adaptability of VOC AI in overcoming language barriers and ensuring a consistent and responsive customer experience. The emphasis on plans to extend automation to call services indicates a strategic vision for continued improvement in customer engagement.
Eric Villines, Head of Global Communications, sheds light on how VOC AI’s intelligent customer service has revolutionized Anker Innovations’ approach to customer insights and email services. Anker faced challenges in training diverse language-specific support, and VOC AI has become the solution by automatically addressing a significant number of emails based on the knowledge base and agent auto-replies. This seamless automation extends to tasks like refunds, restocking, and invoice generation, all without human intervention. The forward-looking plan to extend automation to call services demonstrates Anker’s commitment to providing an even more enhanced customer experience. Eric Villines’ testimonial showcases the tangible impact of VOC AI on specific tasks, streamlining processes and setting the stage for further advancements in customer service.
Aiper, Lockin: Hardware Manufacturers E-Commerce
VOC AI has received excellent testimonials mainly in regards to prominent hardware manufacturers at CES 2024. VOC AI’s emphasis on automation and AI-driven insights resonated with a global audience, positioning the company as a leader in the rapidly evolving landscape of customer engagement sought after by these industries.
Aiper was able to successfully integrate with the VOC AI Agent and revolutionize their customer service game by implementing a more efficient and faster service that allows customers to get answers 24/7 no matter what their question is.
Benny Deng from Lockin offered his testimonial on the significance of VOC AI in terms of Amazon E-Commerce, quoting: “VOC AI is a must-have tool if you want to sell well on Amazon. The native AI tool brings incomparable advantages in market research.” In essence, Lockin’s testimonial positions VOC AI as a strategic ally for those aiming not just to survive but to thrive in the intricate ecosystem of Amazon. The endorsement implies that VOC AI is not just a tool but a key driver for success, offering unmatched advantages that set businesses apart in the realm of market research and performance on Amazon.
AI+, Microsoft: Artificial Intelligence Industry Testimony
Lynn, Silicon Valley AI Community Lead at AI+, explores VOC AI’s Intelligent Service Platform and its role in revolutionizing the customer experience. Emphasizing VOC AI’s leadership in AI-driven market intelligence and customer service, AI+ recognizes their ability to unleash innovative possibilities, quote, “With a team of 50+ experts, they excel in advanced AI applications, focusing on the Voice of Customer domain. This is backed by their team’s remarkable experience in the big data field. Now with the power of large language models, they can truly unleash potential. Their solutions, like Voice of Customer AI Agent for Customer Service and Consumer Insight Solutions, empower businesses and enhance customer engagement. Success stories across diverse industries showcase the transformative impact of VOC AI’s solutions, making them a standout player in AI SaaS.”
Sharion Wei JinYu, Head of ISV&GSI at Microsoft China, commended VOC AI’s capabilities in the “Gen AI Era” and acknowledged its global impact as Microsoft’s AI Cloud Partners. Quote, “their AI-infused applications have accumulated more than hundred fifty thousand registered users around the world.” The interview concluded with best wishes for VOC AI’s continued success.
Standing Ovation: VOC AI’s Preeminent Appearance
VOC AI’s prominent showcase at CES 2024 underscores its distinguished status as a pioneer in the domain of AI-driven customer service and market intelligence. The resounding success stories from key collaborators, collectively affirm the transformative impact of VOC AI’s solutions. VOC AI emerges as a cornerstone in the evolution of sophisticated and efficient customer service, redefining the VOC industry standards with innovation, adaptability, and an unwavering commitment to excellence. The company’s commitment to reshaping the customer experience solidified its position as a prominent player in the AI SaaS domain.