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Apple’s Vision Pro is a technological marvel in many ways. It also carries a whopping $3,499 price tag. The mixed-reality headset is already available for purchase in the US. However, there’s a big caveat that a potential buyer needs to consider before spending such a substantial amount. It’s difficult to reset the Apple Vision Pro’s passcode in case you forget it.
You will need to visit Apple Store if you forget Vision Pro passcode
Bloomberg’s Mark Gurman reports that Apple Vision Pro users who forget their passcode would have to visit their nearest Apple store. The company will reset the mixed-reality headset entirely. This in turn will of course wipe all the personal data on the device. The Cupertino-based tech giant also says that users can self-ship their Vision Pro to AppleCare customer support. Additionally, entering an incorrect code too many times will lock users out of their headsets and sitting through a waiting period before trying again.
A Vision Pro user who forgot his passcode shared his ordeal in a community post on the Apple forum. He was directed to the Apple Store to reset the headset. The user further added that issues related to the Vision Pro are queued only to the Senior-level Apple support members resulting in longer wait times.
Some users also attributed the issue to a passcode bug. One of them revealed that Apple’s Genuis Bar personnel used a Developer Strap tool to reset the Vision Pro. There is a secret lightning connector under the right strap where it plugs in. The strap is sold only to developers for $300. However, the folks still failed to reset it and ended up replacing it altogether.
Apple may fix Vision Pro’s passcode problems soon
The Apple Vision Pro does not have a USB-C connector port for troubleshooting, hence the only way to fix a forgotten passcode is to take it to the nearest store at least for now. The Cupertino-based tech giant has also not responded on the matter.
The mixed-reality headset uses a six-digit passcode-based security system when setting up. It is required after a restart and in certain situations. There is also an additional Optic ID. The passcode mechanism is also found on iPhones, iPads, and Macs. However, these devices have the functionality to reset it using iTunes and the registered Apple ID.
The inability to reset passcodes seem to a software limitation of the visionOS. Apple has been clearly caught off guard with the issue although this is the first-gen device from the company. Considering how often users forget their passwords, Apple could issue a software fix soon.