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Recently, some third-party stores associated with T-Mobile, such as Arch Telecom, were accused of applying shady sales strategies. For example, some could be repackaging returned phones to sell them as new. There were also accusations of a toxic work environment and humiliating treatment of employees. Now, Arch Telecom has responded to the situation through an email addressed to its employees.
The Mobile Report got a copy of the email sent to Arch Telecom employees. The communication includes some points with which employees do not agree. For instance, the company cites satisfactory sales performance as proof that it is on the right path. This contradicts several reports on Reddit about employees being forced to use shady sales practices.
T-Mobile partner company sends email to employees about shady sales claims
That said, the email admits that Arch Telecom management has observed “instances where receipts and/or accounts do not match customers’ transactional experiences and expectations delivered in-store.” So, they recommend some ethical practices to apply with clients. For example, breaking down all charges transparently when purchasing devices or signing up for plans. Also clearly present features to the customer during upgrades to avoid unexpected charges, in addition to not requiring the customer to add “BTS” products when a promo does not specify it.
The email invites employees to “recommit” to the proper technical sales.” This is kind of contradictory to the initial claims of sales being done in the correct way. Anyway, the company says that employees can report to HR when they receive instructions for implementing practical shady sales.
GroupMe logs with alleged humiliation of employees reportedly deleted
Reports from T-Mobile’s partner company employees mention some shady sales practices demanded by the management, such as adding fees for unrequired services to every quote. Regarding the toxic work environment, there are reports of employees being shamed on GroupMe for poor performance. GroupMe is a group messaging service from Microsoft. Arch Telecom management would be exposing employees who do not meet their expectations.
Following public reports, anonymous Arch Telecom employees stated that the company is deleting all GroupMe logs. This particular issue wasn’t addressed in the email. The employees also suggest that there is much more behind that has not been told, like potential burning of receipts. If the situation continues to escalate, reports with more details will likely emerge soon. T-Mobile does not need more public damage to its image, especially after the user backlash of recent months for increasing prices on old plans.
