Content actions
Enforcement procedures
Enforcement procedures for repeat offenders and spammers
If you breach our Terms and Conditions (including our values and content standards and guidelines) or fail to comply with applicable laws or regulations, we have the right to:
- Stop you from making any bookings.
- Cancel any bookings you’ve already made.
- Block you from using our platform, contacting our Customer Service team and signing in to your account.
We take repeat violations of our content standards and guidelines seriously and have a strike system in place to protect against misuse of the service. Enforcement procedures are applied for each strike, progressively increasing in severity. Depending on the severity of the policy violation, we may apply different thresholds of penalty. You can appeal that decision, and we’ll review that appeal in light of the seriousness of the violation.
How our strike system works
- 1Warning and first strike
You’ll receive a warning notification explaining why your content was removed and what content guideline was violated. You have an opportunity to submit an appeal if you disagree with our moderation decision. If you upload certain egregious content in violation of our content standards and guidelines (i.e. CSAM or terrorism-related content), we may permanently suspend your account after a single violation and without warning.
- 2Second strike
If you get another strike within 90 days of your first strike, your account will be temporarily suspended, preventing you from posting any new content. After two weeks, we’ll reactivate your account.
- 3Third strike
If you get a third strike within 90 days of your first strike, we’ll suspend your account.
Enforcement procedures for abusive flaggers
We also don’t tolerate abusive reporting through our reporting and appeal processes.
This includes (but is not limited to) multiple reports or appeals about the same topic, and irrelevant or unfounded requests not related to content on our platform.
Reporting content or listings you think might be illegal, disagree with or seem inappropriate doesn’t guarantee the removal of the content.
We assess each report on a case-by-case basis and take appropriate action when it violates our Terms and Conditions (including our values and content standards and guidelines).
We reserve the right to take action against spammers and abusive flaggers, including disabling access to reporting and/or appeals processes or refusing to action abusive reports and/or appeals.
