Eugene is Business Insider's Chief Tech Correspondent. He writes about Amazon. His reporting covers everything from Amazon's retail business to the AWS cloud unit and other segments, like the Alexa and healthcare teams. He also wrote extensively about Amazon's internal work culture. Previously, he worked at CNBC, The Information, and Fortune Magazine Korea. He's a graduate of NYU and Columbia University's journalism school.
Eugene's reporting in 2022 revealed that Amazon knowingly duped consumers into signing up for its Prime memberships. A year later, the Federal Trade Commission sued Amazon, citing Eugene's report in accusing the company of luring unwitting customers into Prime subscriptions.
He was the recipient of the SF Press Club's annual Bay Area Journalism Awards and SPJ NorCal's Excellence in Journalism Awards in 2022.
Eugene lives in the Bay Area. Contact him via encrypted messaging apps Signal/Telegram (1-650-942-3061) or email (ekim@businessinsider.com or ekim@businessinsider.com).
Expertise
Amazon, Jeff Bezos, Andy Jassy, e-commerce, and cloud computing.
Popular Articles
Internal Amazon emails give an exclusive look at how CEO Andy Jassy has started to run the company, with obsessive attention to the retail business and what some employees feel is micromanaging
Andy Jassy will be the next CEO of Amazon. Insiders dish on what it's like to work for Jeff Bezos' successor, who built AWS into a $40 billion business.
Internal documents show Amazon has for years knowingly tricked people into signing up for Prime subscriptions. 'We have been deliberately confusing,' former employee says.
Inside Amazon's flailing brick-and-mortar ambitions: missed projections, pressure to cut costs, and a war with Whole Foods
Inside Amazon's struggle to break into the lucrative market for SaaS business applications, including an internal pitch to buy $38 billion HubSpot
Inside Amazon's complex employee-review system, where workers feel left in the dark and managers expect to give 5% of reports bad reviews
After 28 years, 'Day 2' finally arrives at Amazon
Amazon is gutting its voice assistant, Alexa. Employees describe a division in crisis and huge losses on 'a wasted opportunity.'
In a leaked document from late 2023, Amazon's One Medical team discussed their most disruptive ideas. One was a 'DoctorAI' large language model.
Tech
2024-07-30T15:59:25Z
That was an improvement from even bigger losses in 2023. And Amazon's healthcare unit is growing quickly, according to the document.
Tech
2024-07-26T16:50:26Z
The search giant was a major enterprise customer of One Medical. But the company has ended this deal, in a hit to the Amazon healthcare unit.
Tech
2024-07-19T18:34:30Z
Amazon services and employees were impacted by a global IT outage tied to CrowdStrike, affecting emails and operations.
Tech
2024-07-16T15:40:00Z
Amazon cracks down on 'coffee badging' by tracking office hours, intensifying its return-to-office enforcement.
Tech
2024-07-09T18:59:52Z
Bernstein analyst praises Amazon CEO Andy Jassy's turnaround effort, a year after writing a brutal open letter..
Tech
2024-07-08T09:00:02Z
After a challenging start as CEO, Jassy has led a massive turnaround effort, earning Wall Street's confidence and generating record profit.
Metis is designed to be an AI assistant that competes with ChatGPT, using retrieval-augmented generation and offering AI-agent capabilities.
Tech
2024-06-20T21:30:38Z
An internal Amazon document obtained by BI discloses a detailed breakdown of the company's book sales in 2022.
There's a rush to amass as much data as possible to train AI models. Amazon is trying to scrape Microsoft's Github for some of the data it needs.
Adobe faces internal and external criticism over a Terms of Use update that suggested customer content might be used to train AI models.
Amazon made a last-minute decision to back out of Figure's $675 million investment round earlier this year.
Tech
2024-06-05T19:52:15Z
Amazon Web Services enhanced its data-deletion process after Apple highlighted the potential security risk in 2023.
Tech
2024-06-03T09:00:02Z
In an internal Amazon email from July, an exec, Peter Larsen, expressed dissatisfaction with unit sales off target "by a wide margin."
Internal Amazon documents reveal slow adoption of its in-house AI chips and show why AWS customers still want Nvidia GPUs.
Big tech has invested heavily in AI startups. Some of those startups are spending that money on Big Tech cloud services. Is that real growth?
Tech
2024-05-15T22:29:22Z
The new AWS CEO is known for being direct. He will have to navigate rising AI competition in the cloud-computing market.
Tech
2024-05-14T21:36:35Z
Under Selipsky, AWS saw slow growth rates, job cuts, and increasing competition in generative AI.
Tech
2024-05-14T14:07:35Z
Amazon Web Services CEO Adam Selipsky is stepping down, and Matt Garman is set to take over as of June.
Tech
2024-05-03T21:46:21Z
A recently released FTC transcript offers an unusually detailed look at a tense meeting between Bezos and the agency over how he used the Signal app.