Sonos hasn't been having the best time of it recently. It all stems from the... frosty reception of its app redesign, which has left some users floundering with frequent speaker disconnects, missing and removed features, and general UI complaints. Now, Sonos finds itself in more hot water around its app.
If the firm was hoping that the launch of the Sonos Ace headphones would distract users from issues surrounding the app, it could well have been completely mistaken. Spotted by YouTube's Louis Rossmann, Sonos has removed a key line of text in its privacy policy — the one about not selling users' data to third-party companies.
Ouch.
The continued woes of Sonos
In its app privacy policy, Sonos long had a line that read "Sonos does not and will not sell personal information about our customers." For many, that line was an important promise that when you use the Sonos app, your data is protected and safe from being sold to any potential bad actors. Now that the line in the policy is gone, that promise seems to have evaporated.
Add to the fact that there's no two-factor authentification for the Sonos app, and you've got a piece of software that no longer feels as secure or as protective as before. It is worth noting that there are some parts of the world that still have the line in the policy — although in the US, it has been removed.
It's a massive shame to see these issues plague Sonos, which has made some of the best smart and Bluetooth speakers around for a long time now. It mars the launch of the Sonos Ace headphones as well, leaving potential users with a bitter taste in their mouths as they consider which headphones they should buy — so Sonos needs to sort it all out quickly before more users are put off.
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