A customer insists they paid more than they did. How can you navigate this tricky situation in retail sales?
Navigating tricky customer interactions is a vital skill in retail sales. Imagine a customer approaches you, adamant they paid more for an item than they actually did. This scenario can be delicate, but with the right approach, you can resolve it effectively. It's crucial to handle such situations with care, ensuring the customer feels heard while maintaining the integrity of your store's policies. You'll need to employ a blend of patience, evidence, and empathy to guide you through this challenging conversation.