I focus on proactive communication, prioritization, and tailored solutions. I ensure open dialogue to clarify client concerns and establish shared priorities. By using a data-driven approach, I assess feedback to identify actionable solutions that align with the client's goals. Leveraging my expertise in account management and conflict resolution, I work to manage client relationships effectively and ensure collaboration across teams. This approach helps deliver consistent and satisfactory outcomes, fostering trust and building long-term partnerships.

Use the conflicting feedback as an opportunity to learn. If the conflict stems from a process or service gap, use this as a catalyst to refine operations, improve training, or adjust client communication strategies for future engagements. By maintaining a calm, solution-oriented mindset and facilitating clear communication, you can turn conflicting feedback into an opportunity to enhance service and strengthen client relationships. Empathize and validate: Start by acknowledging the feedback from all parties involved. It’s important to show that you understand their concerns and value their input, even if it differs. Listen actively: Ensure you understand the core issues by asking follow-up questions. This helps uncover underlying causes.

I would put emphasis on acknowledging the feedback and understanding the real cause of the feedback as a first step. What are the underlying cause that generate the need to highlighting the developmental opportunity? Its important to quantify the issue/problem to find a viable solution. While solutioning for the issue, collaboration with the stake holder and their engagements is super critical. Based on my experience, clear plan of action with time lines and ownership should be put in place while having the working sessions with the stake holder. The importance of regular and proactive follow-up cannot be undermined. These regular connects needs to happen until the issues is resolved and client trust is restored

I believe understanding the gap between the expectation of each client and our performance is key for solution design, hence actively listening to the clients, understanding the context of the feedback will assist in coming up with a solution and a middle ground that is agreeable with everyone concern. After which implementation and periodic reviews will bring continuous improvement and maintain the relevance of the process.

To handle conflicting feedback in BPO services, I focus on prioritizing issues based on their impact and frequency. I also maintain open communication with clients to clarify and reconcile differing opinions. A trial period for changes allows for assessment before full implementation. Additional strategies include involving clients in the resolution process and maintaining consistent updates, fostering trust and collaboration. These methods help manage feedback and ensure client satisfaction.