Last updated on Aug 26, 2024

Dealing with a frustrated client facing a premium hike. Can you effectively defuse the tension?

Find expert answers in this collaborative article

Experts who add quality contributions will have a chance to be featured. Learn more

When facing a client upset about a premium hike, effective communication and empathy are key to defusing the tension. To navigate this delicate situation:

- Acknowledge their frustration. Recognize the client's concerns and validate their feelings without making promises you can't keep.

- Explain the reasons. Provide clear, factual information about why premiums have increased, breaking down costs if possible.

- Offer solutions. Explore alternatives or adjustments that could mitigate the impact of the hike on their budget.

How do you handle tough conversations with clients about changes in pricing?

Add your perspective

Insurance

+ Follow

Rate this article

We created this article with the help of AI. What do you think of it?

It’s great It’s not so great

Report this article

See all

Dealing with a frustrated client facing a premium hike. Can you effectively defuse the tension?

Insurance

Rate this article

Thanks for your feedback

More articles on Insurance

More relevant reading