Dealing with a VIP guest who frequently no-shows. How can you ensure their loyalty remains intact?
In hospitality, ensuring the satisfaction and loyalty of VIP guests is paramount, even when they frequently fail to show up for their reservations. It's a delicate situation that requires tact, understanding, and strategic communication. The key is to make every interaction with the VIP guest feel personalized and valued, while also implementing practices that safeguard your business's interests.