The concept of DevOps evolved on the same premise where there was clash between Developers and the Operations team. Hence, I believe that there needs to be a set of practices, tools, and a cultural philosophy that automate and integrate the processes between software developer and End User. This will reduce the clash and help finding a common ground faster.

Facilitate open discussions where both sides can voice their concerns and goals. Prioritize requests based on business value and user impact, while considering technical feasibility and long-term system health. Encourage empathy by having developers better understand user needs through direct feedback, and help users grasp the technical constraints and challenges. Use a product owner or project manager to mediate and ensure that the focus remains on delivering value without sacrificing software stability or developer bandwidth.

To resolve conflicts between developers and end users, clear communication and mutual understanding are key. Set expectations early, ensuring both parties agree on goals, scope, and delivery timelines. Establish a process to manage changes in user needs or technical solutions, ensuring they’re communicated promptly. Regular feedback and open dialogue throughout the project help prevent surprises and misalignment. If conflicts arise, use a structured resolution process. Encourage empathy—developers should understand user challenges, and users should recognize technical complexities. This collaborative approach minimizes risks and keeps the project on track.