At the end of it all, an employee is merely human. And regardless of the circumstances, humans tend to behave in very linear ways. If you want to solve a personal issue, approach it just like you would for a close friend. Invite them for a cup of coffee at a nearby Barista. Ask them what happened. Listen to them. Talk lesser. Offer input or advice ONLY if they ask for it. Most challenges just need a sympathetic and very patient ear. 9 of 10 times; you’ll hardly need to do anything else at all. For the rest, ask HR for support. :) #Leadership #Leadingwithheart

When an employee is dealing with personal struggles, the first and most crucial step is to create a safe space for them to express their concerns. Let them know you’re available to listen without judgment. Sometimes, just being heard can significantly reduce the weight on their shoulders. Start the conversation by saying something like, "I've noticed you seem a bit off lately. If there's anything you'd like to talk about or if you need any support, I'm here for you." This simple gesture shows you care beyond their work output, emphasizing that they are valued as a person. Building trust through open communication not only helps the employee feel supported but also strengthens the overall workplace culture.

Once you learn about the struggle, check in with the person more frequently than normal - from the lens of caring for their wellbeing. They will remember your concern, or lack of it, when the struggle passes. Concern for them must be genuine. Do not focus on their work in conversations (unless they initiate that conversation) - if it is suffering, come up with contingencies until the struggle passes. Ask them if there is something else you can do. Remind them of any organizational resources that are available, like an EAP.

By being a good listener is a start.So, Listen Actively Give Full Attention: Show you’re fully present by maintaining eye contact, nodding, and eliminating distractions like phones or emails. Avoid Interrupting: Let them speak freely without interjecting. This shows that you value what they’re saying. Acknowledge Their Feelings: Use phrases like "I can see how that would be difficult," to validate their emotions. Them you need to act if it is possibleOffer Practical Support : Be Flexible and Offer flexible work arrangements if possible, such as adjusting deadlines or allowing remote work. Provide Resources: Suggest resources like counseling services or employee assistance programs if appropriate. And do not forget to follow up afterwords.

Start with listening. Give them your full attention, listen without interrupting, and show that you genuinely care about what they're going through. Ask how you can help and offer flexibility, such as adjusting their workload or schedule, or providing access to resources like counseling services. Assure them that their situation will be kept private and handle it discreetly to maintain trust. Check in regularly to see how they're doing and offer ongoing support, showing that you’re genuinely invested in their well-being.