Here's how you can mitigate the dangers of over-reliance on automated CRM technology.
Automated Customer Relationship Management (CRM) technology has revolutionized how businesses interact with their clients, streamlining processes and improving efficiency. However, over-reliance on automation can create a disconnect with customers and lead to missed opportunities for personal engagement. To maintain a balance, you need strategies that ensure technology enhances rather than replaces the human element of customer relationships.