Here's how you can stand out as a sales operations professional: key skills and qualities employers seek.

I see these 2 as critical "Problem-Solving" and "Communication Skills" Why It Matters: Sales operations often face challenges like process inefficiencies, data discrepancies, & market changes. Strong problem-solving skills enable quick issue identification and effective solutions, while clear communication ensures alignment with stakeholders, including sales teams, marketing, and management. How to Develop: -Approach problems methodically, breaking them into manageable parts. -Practice creative thinking and brainstorming. -Write clear, concise reports and emails. -Develop presentation skills for different audiences. -Engage in active listening to understand stakeholders' needs.

📌 Always remember, "Input integrity determines output accuracy." Therefore, it's crucial for Sales Ops professionals to not only focus on extracting and cleaning data but also ensure that they prevent unclean data from entering the CRM. How? 1) Partner with Business Apps. team to implement right validations in CRM (e.g. once any deal is booked, no changes can be done by sales, changes in closed won ops should be restricted to order management team) 2) Make sure you are capturing the right information and work with enablement team and sales leadership to ensure sales team knows "WHY?" behind the mandatory fields 3) Review existing fields for redundancies and to avoid cluttering the page layout

✅ Don't just publish a rep scorecard or sales performance dashboard -> You will be helping your leaders a lot if you could tell them which are the top 5 reps who can close $XX more and would be at 90% of their quota attainment for the quarter ✅ What is your ICP? When was the last time you reviewed the ICP definition? ✅ Segment your customer data (e.g by Tenure, create cohorts based on revenue) and check which cohort has consistently performed well in terms of expansion ✅ Identify trends in your churn data, what type of customers have the largest share in churn | Can you establish any check points to predict churn (e.g. Customers with NO tickets raised ⚠️ post deployment are more likely at risk because they are not using your products)

Strong interpersonal skills are what truly set great sales ops professionals apart. Highlight experiences where you connected with diverse audiences (leaders, reps, HR). Showcase your ability to tailor communication (data for execs, coaching for reps, collaboration with HR). Active listening is key - understand challenges before proposing solutions. Show that your passion for building relationships fosters a collaborative environment, driving success in sales ops.

Have a quarterly review of the usual tasks / deliverables of your team and sense check! Probable introspecting questions would be 💭 :- ✔️ Is this task still relevant? ✔️ What will break if you stop this process / publishing the report ✔️ Is this still the best way to work on this deliverable