How can active listening improve communication with passengers and stakeholders in airport management?

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Communication is a vital skill for airport managers, who need to interact with various passengers and stakeholders on a daily basis. However, communication is not only about speaking and writing clearly, but also about listening actively and attentively. Active listening is the process of paying attention, showing interest, and providing feedback to the speaker, without interrupting or judging them. In this article, we will explore how active listening can improve communication with passengers and stakeholders in airport management, and what strategies you can use to practice it.

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