Learn some tips on how to communicate, collaborate, and resolve conflicts with your project manager effectively as a business analyst.

As a Salesforce BA, I was faced with a conflict situation with the Product Owner regarding the RACI matrix for the PO/BA role. And by alerting my PM, we were able to resolve the conflict by finding a better solution for the whole team.

How can you build a strong relationship with your project manager as a BA?

As a business analyst (BA), you need to work closely with your project manager (PM) to ensure the success of your project. However, building a strong relationship with your PM is not always easy, especially if you have different styles, expectations, or priorities. In this article, you will learn some tips on how to communicate effectively, collaborate productively, and resolve conflicts constructively with your PM.

1 Understand your roles and responsibilities

One of the first steps to build a strong relationship with your PM is to clarify your roles and responsibilities in the project. You and your PM should have a clear understanding of what each of you is accountable for, what are the deliverables and deadlines, and how you will report and escalate issues. You should also align your goals and objectives with the project scope and vision, and avoid any overlap or confusion in your tasks. By defining your roles and responsibilities, you can establish trust and respect with your PM and avoid unnecessary conflicts.

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Amer B.

PMI-PBA, Top 1% in Business analysis. Hospitality, Services/ Real Estate. Operational Planning, Budgeting. AI. Strategic Partnerships. Tourism Opens Minds SDG's 2030.
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To forge a strong relationship with a project manager as a Business Analyst, prioritize open and regular communication, akin to a pilot in constant contact with ground control. Prove your reliability by meeting deadlines and proactively managing project requirements. Collaborate by sharing insights and seeking feedback, ensuring a partnership that functions cohesively like a well-tuned orchestra. Adaptability to their leadership style and a shared commitment to the project's success will further cement this professional alliance.

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2 Communicate regularly and effectively

Another key factor to build a strong relationship with your PM is to communicate regularly and effectively. You and your PM should agree on the frequency, mode, and format of your communication, and use the appropriate tools and channels for different purposes. For example, you may use email for formal updates, instant messaging for quick questions, and video calls for brainstorming sessions. You should also communicate proactively, transparently, and constructively, and share any relevant information, feedback, or concerns with your PM. By communicating regularly and effectively, you can keep your PM informed, engaged, and satisfied with your work.

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3 Collaborate productively and creatively

A third tip to build a strong relationship with your PM is to collaborate productively and creatively. You and your PM should work as a team and leverage each other's strengths, skills, and perspectives. You should also involve your PM in the analysis process and seek their input and guidance when needed. For example, you may ask your PM to help you prioritize the requirements, validate the assumptions, or review the documentation. You should also welcome your PM's suggestions and ideas, and explore different options and alternatives with them. By collaborating productively and creatively, you can enhance your PM's involvement, appreciation, and support for your work.

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4 Resolve conflicts constructively and respectfully

A final tip to build a strong relationship with your PM is to resolve conflicts constructively and respectfully. You and your PM may not always agree on everything, and you may encounter some challenges or disagreements along the way. However, you should not let these conflicts damage your relationship or affect your performance. Instead, you should approach them with a positive attitude, a open mind, and a willingness to compromise. You should also listen to your PM's point of view, acknowledge their feelings, and express your own needs and expectations. By resolving conflicts constructively and respectfully, you can strengthen your PM's trust, respect, and rapport with you.

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Hassane H.

IT Engineer at the Ministry of National Education, Preschool and Sports
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As a Salesforce BA, I was faced with a conflict situation with the Product Owner regarding the RACI matrix for the PO/BA role. And by alerting my PM, we were able to resolve the conflict by finding a better solution for the whole team.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you build a strong relationship with your project manager as a BA?

1

2

3

4

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1 Understand your roles and responsibilities

2 Communicate regularly and effectively

3 Collaborate productively and creatively

4 Resolve conflicts constructively and respectfully

5 Here’s what else to consider

Business Analysis

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How can you build a strong relationship with your project manager as a BA?

1

2

3

4

5

1 Understand your roles and responsibilities

2 Communicate regularly and effectively

3 Collaborate productively and creatively

4 Resolve conflicts constructively and respectfully

5 Here’s what else to consider

Business Analysis

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