Optimizing your processes and procedures to reduce waiting time, improve throughput, and enhance the customer experience is the next step. To achieve this, you can implement pre-screening and risk-based screening methods that segment passengers into different lanes based on their risk level, travel status, and needs. Advanced screening technologies like automated screening lanes, computed tomography scanners, biometric identification, or artificial intelligence can also be used to detect threats more quickly and accurately. To ensure staff are performing their tasks effectively and professionally, provide them with tools and feedback for monitoring and improving their performance. Additionally, communicate clearly and consistently with passengers and stakeholders to inform them of security requirements, expectations, and procedures. You can use various channels such as signage, announcements, videos, or online platforms to educate passengers on how to prepare for the screening. Social media, websites, or apps can also be used to update them on waiting times or delays.