How can you measure the success of a service improvement?
Service improvement is a continuous process of identifying and addressing gaps, issues, or inefficiencies in the delivery of services to clients or stakeholders. As a case manager, you may be involved in planning, implementing, or evaluating service improvement initiatives in your organization or sector. But how can you measure the success of a service improvement? What indicators, methods, and tools can you use to assess the impact and value of your efforts? In this article, we will discuss some key aspects of measuring service improvement outcomes, such as: